Software Delivery Manager

Job Overview

The Head of Delivery is fully accountable for the successful delivery of the company’s low-code PaaS, SaaS, video conferencing, and other software products. This includes designing delivery strategies, leading teams to execute projects efficiently, ensuring high-quality service and customer satisfaction, and driving innovation in the delivery system to achieve business objectives.

Job Responsibilities

1. Delivery Strategy and Planning:

• Develop long-term strategies and annual delivery plans aligned with the company's business goals and market demands.
• Define delivery objectives, key milestones, and resource requirements.
• Introduce advanced delivery methodologies to enhance the competitiveness of the company’s delivery capabilities.

2. Project Management:

• Oversee all aspects of delivery projects, including initiation, planning, execution, monitoring, and closure.
• Ensure alignment with project plans and expected outcomes through comprehensive risk, quality, and change management.
• Establish and enforce standardized project management processes and documentation practices.
• Regularly review project progress, costs, and quality, addressing risks and issues promptly to ensure successful delivery.

3. Team Leadership and Development:

• Build and manage a high-performing delivery team, including recruitment, training, and performance management.
• Define team responsibilities, allocate tasks effectively, and foster a collaborative and motivated work environment.
• Organize training, technical exchanges, and knowledge-sharing activities to enhance team capabilities and groom future leaders.

4. Customer Relationship Management:

• Act as the primary interface between the delivery team and customers, maintaining strong relationships and ensuring satisfaction.
• Participate in business negotiations and contract discussions, ensuring delivery terms are feasible and aligned with customer expectations.
• Conduct regular customer visits and satisfaction surveys to gather feedback and improvement.

Job Requirements

• Bachelor's degree or higher in a relevant field.
• 5+ years of experience in software delivery management, with at least 3 years of team management experience.
• Experience in well-known software or internet companies is preferred. Cross-industry, multi-domain delivery project experience is a plus.
• Professional Knowledge and Skills:
• Expertise in software delivery management processes, with experience delivering low-code PaaS, SaaS, video conferencing, or related products.
• Strong understanding of the software development lifecycle and emerging technologies such as cloud computing and AI.
• Skilled in technical architecture design and system integration.
• Proficient in project management tools (e.g., Jira, MS Project) and office software (e.g., Word, Excel, PowerPoint).
• Strong technical writing, data analysis, and report writing skills.
• PMP certification is preferred.

Job Type: Full-time

Pay: $5,000.00 - $10,000.00 per month

Benefits:

• Additional leave
• Food provided
• Health insurance
• Professional development

Schedule:

• Monday to Friday

Work Location: In person

Job Overview

The Head of Delivery is fully accountable for the successful delivery of the company’s low-code PaaS, SaaS, video conferencing, and other software products. This includes designing delivery strategies, leading teams to execute projects efficiently, ensuring high-quality service and customer satisfaction, and driving innovation in the delivery system to achieve business objectives.

Job Responsibilities

1. Delivery Strategy and Planning:

• Develop long-term strategies and annual delivery plans aligned with the company's business goals and market demands.
• Define delivery objectives, key milestones, and resource requirements.
• Introduce advanced delivery methodologies to enhance the competitiveness of the company’s delivery capabilities.

2. Project Management:

• Oversee all aspects of delivery projects, including initiation, planning, execution, monitoring, and closure.
• Ensure alignment with project plans and expected outcomes through comprehensive risk, quality, and change management.
• Establish and enforce standardized project management processes and documentation practices.
• Regularly review project progress, costs, and quality, addressing risks and issues promptly to ensure successful delivery.

3. Team Leadership and Development:

• Build and manage a high-performing delivery team, including recruitment, training, and performance management.
• Define team responsibilities, allocate tasks effectively, and foster a collaborative and motivated work environment.
• Organize training, technical exchanges, and knowledge-sharing activities to enhance team capabilities and groom future leaders.

4. Customer Relationship Management:

• Act as the primary interface between the delivery team and customers, maintaining strong relationships and ensuring satisfaction.
• Participate in business negotiations and contract discussions, ensuring delivery terms are feasible and aligned with customer expectations.
• Conduct regular customer visits and satisfaction surveys to gather feedback and improvement.

Job Requirements

• Bachelor's degree or higher in a relevant field.
• 5+ years of experience in software delivery management, with at least 3 years of team management experience.
• Experience in well-known software or internet companies is preferred. Cross-industry, multi-domain delivery project experience is a plus.
• Professional Knowledge and Skills:
• Expertise in software delivery management processes, with experience delivering low-code PaaS, SaaS, video conferencing, or related products.
• Strong understanding of the software development lifecycle and emerging technologies such as cloud computing and AI.
• Skilled in technical architecture design and system integration.
• Proficient in project management tools (e.g., Jira, MS Project) and office software (e.g., Word, Excel, PowerPoint).
• Strong technical writing, data analysis, and report writing skills.
• PMP certification is preferred.

Job Type: Full-time

Pay: $5,000.00 - $10,000.00 per month

Benefits:

• Additional leave
• Food provided
• Health insurance
• Professional development

Schedule:

• Monday to Friday

Work Location: In person