Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Officer

Salary undisclosed
Checking job availability...
Original
Simplified
  • Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
  • Achievement and maintenance of customer satisfaction
  • Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
  • within Service Levels and to deliver pleasant Customer Experiences
  • Follow-up on all outstanding incidents/cases
  • Logged all calls reported into the case management system.
  • Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
  • The following would depend on the experience of the candidate and on need basis:
    • Generates management reports.
    • Provides assistance and guidance to junior colleagues.
    • Perform other duties as assigned

Requirements

Diploma in IT or Business or related discipline

  • Minimum 1 year of call center experience
  • Having good communication skills (speaking and writing)
  • Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
  • Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
  • Able to communicate in Mandarin (Contractual obligation)
  • able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)
  • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
  • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm
  • Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
  • Mandarin speaking abilities is a plus
  • Prefer short notice /immediate available
  • G50 Clearance is required
  • Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
  • Achievement and maintenance of customer satisfaction
  • Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
  • within Service Levels and to deliver pleasant Customer Experiences
  • Follow-up on all outstanding incidents/cases
  • Logged all calls reported into the case management system.
  • Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
  • The following would depend on the experience of the candidate and on need basis:
    • Generates management reports.
    • Provides assistance and guidance to junior colleagues.
    • Perform other duties as assigned

Requirements

Diploma in IT or Business or related discipline

  • Minimum 1 year of call center experience
  • Having good communication skills (speaking and writing)
  • Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
  • Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
  • Able to communicate in Mandarin (Contractual obligation)
  • able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)
  • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
  • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm
  • Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
  • Mandarin speaking abilities is a plus
  • Prefer short notice /immediate available
  • G50 Clearance is required