Sales Operation Manager (Salesforce work experience)

Position: APJ SDR Sales Operations Manager

Company background: MNC Software Development (IT Solutions Company)

Salary budget: Up to SGD$8400

Note: preferably candidate with 3-5 years of relevant working experience

Employment type: 8 months contractual role (extendable or possibility convert to permanent role based on performance)

The Sales xDR Operations Team (Sales Development, Business Development, SDR/BDR):

The Sales xDR Operations Team (Sales Development Operations) strives to be the brain and the spine of the Global xDR organization. As a key member of the Marketing Operations team, under the supervision of the Director of Global Sales xDR Operations, your primary responsibility will be to drive operational excellence for Global Initiatives & lead APJ (Asia Pacific & Japan) XDR Operations. You will take the lead in equipping the XDR org with the necessary data insights, tools, processes, and strategies to meet ambitious Pipeline Generation targets.

*The xDR Sales Strategy & Operations Manager Opportunity*:

You’ll partner closely with the APJ xDR Leadership team to put structures in place that help the organization achieve its “Stage 2 Opportunity” and “Pipeline Generation quotas”. You’ll collaborate with other Company’s colleagues to design and implement your operational solutions including Marketing Operations, Sales Operations, Finance, HR, Business Technology (IT), and Sales Enablement.

As the xDR Sales Strategy & Operations Manager, you will oversee monthly quotas and pipeline attainment for the APJ XDR team, provide analytics support, collaborate with your EMEA/AMER XDR Ops counterparts and Marketing Operations to align on global KPIs and streamline processes.

*Responsibilities include implementing self-serve reporting, conducting weekly metrics reviews, analyzing pipeline generation needs, documenting processes, and optimizing the xDR user experience in Salesforce. Additionally, you will generate data-driven ideas to enhance productivity and conversion rates, while providing feedback to Marketing Operations on lead scoring & routing*.

*What You’ll Be Doing*

*Business Partnership*:

• Act as a trusted advisor to APJ xDR Leadership & Managers, providing strategic guidance and support.
• Drive operational enhancements and efficiencies across all segments within APJ, including Strategic, Enterprise, Commercial & Country/Language Specific GTM motions
• Collaborate with xDR Leaders, Finance, and HR to manage headcount planning based on insights derived from capacity models.
• Deliver regular, deeply analytical insights on xDR performance to stakeholders across xDR, Sales, Marketing, GTM Strategy & Planning, fostering a data-driven decision-making approach.
• Support the implementation of broader GTM initiatives and pilot programs.
• Attend quarterly APJ QBRs and yearly APJ xDR Leadership Summit, facilitating engagement and collaboration.
• Work closely with counterparts supporting EMEA & AMER xDR Operations to ensure alignment and synergy across regions.

*Monthly, Quarterly & Annual Planning*:

• Manage the annual and quarterly planning processes for APJ xDR, encompassing capacity planning, headcount and coverage models, quota establishment and achievement, hierarchy and role adjustments, promotions, go-to-market strategy, system transitions, and more.
• Prior experience in yearly planning is advantageous.

*Business Reviews*:

• Conduct quarterly and monthly business reviews (QBR/MBR) to analyze APJ xDR performance in collaboration with xDR Leadership. Generate and present comprehensive insights and recommendations to address areas of improvement.

*What You’ll Bring To The Role*:

• Minimum of 4 years of experience in Sales Operations, Sales Development Operations, or a comparable role in Marketing Operations.
• Demonstrates a can-do attitude, proactively engages with tasks, exhibits a strong sense of urgency, and embraces a mindset geared towards hyper growth.
• Excel in actively participating in building tasks rather than overseeing or assigning them to others.
• Proficient in analytics, capable of producing graphical representations and tables, proficient in spreadsheet usage, skilled in performing calculations and automating processes for managing large datasets. Experience in these areas is essential.
• Proficiency in quantitative analysis and advanced knowledge of Google Sheets/MS Excel, including functions such as SUMIFS, INDEX/MATCH, VLOOKUP, and table formulas, are essential qualifications for this position.
• Salesforce expertise required, encompassing adeptness in generating reports and dashboards, as well as proficiency in managing Lead, Contact, Opportunity, and Account object relationships, alongside a firm grasp of CRM best practices.
• Proficiency in understanding and implementing Lead management Key Performance Indicators (KPIs), along with a deep understanding of best practices and streamlined processes for both inbound (Business Development Representative - BDR) and outbound (Sales Development Representative - SDR) lead generation.
• Proficiency in capacity modeling, headcount planning, and coverage forecasting.
• Advanced skills in conducting quota-setting exercises and developing strategic approaches.
• Strong written and articulate verbal communication abilities
• Proficiency with Sales Development technology tools like Outreach.io, Drift,/ Salesforce etc.

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Why join the Company?

1. Market Leadership & Growth

• The Company is a recognized as leader in identity and access management (IAM) with strong global growth.
• The APJ region is a high-growth area, offering great career advancement opportunities.
• Being part of a high-performing sales operations team in a cutting-edge tech company.

2. Strategic & High-Impact Role

• This is not just an operational role—it’s a strategic position that helps shape SDR (Sales Development Representative) performance across APJ.
• The candidate will be responsible for driving efficiency, analytics, and insights that fuel revenue growth.
• High visibility role, working closely with APJ leadership, sales teams, and global stakeholders.

3. Professional Growth & Career Path

• Exposure to regional and global projects, making an impact beyond just APJ.
• Strong mentorship and leadership opportunities in a growing company.
• Potential career progression into broader sales operations, strategy, or leadership roles.

4. Culture & Work Environment

• The Company is known for its strong company culture, innovation, and inclusion.
• Work with a team of smart, driven, and collaborative professionals.
• Hybrid/flexible work options and a supportive leadership team.

5. Competitive Compensation & Benefits

• Attractive salary and performance-based bonuses.
• Comprehensive benefits, including wellness programs and career development budgets.

Job Types: Full-time, Permanent, Contract

Pay: $6,000.00 - $8,400.00 per month

Benefits:

• Professional development

Schedule:

• Monday to Friday

Education:

• Postgraduate Diploma/Certificate (Preferred)

Experience:

• sales operation: 3 years (Preferred)
• sales development (hunting): 2 years (Preferred)
• Account management (farming): 2 years (Preferred)
• Salesforce: 3 years (Preferred)
• Mandarin: 3 years (Preferred)
• English: 1 year (Preferred)

Work Location: Remote

Position: APJ SDR Sales Operations Manager

Company background: MNC Software Development (IT Solutions Company)

Salary budget: Up to SGD$8400

Note: preferably candidate with 3-5 years of relevant working experience

Employment type: 8 months contractual role (extendable or possibility convert to permanent role based on performance)

The Sales xDR Operations Team (Sales Development, Business Development, SDR/BDR):

The Sales xDR Operations Team (Sales Development Operations) strives to be the brain and the spine of the Global xDR organization. As a key member of the Marketing Operations team, under the supervision of the Director of Global Sales xDR Operations, your primary responsibility will be to drive operational excellence for Global Initiatives & lead APJ (Asia Pacific & Japan) XDR Operations. You will take the lead in equipping the XDR org with the necessary data insights, tools, processes, and strategies to meet ambitious Pipeline Generation targets.

*The xDR Sales Strategy & Operations Manager Opportunity*:

You’ll partner closely with the APJ xDR Leadership team to put structures in place that help the organization achieve its “Stage 2 Opportunity” and “Pipeline Generation quotas”. You’ll collaborate with other Company’s colleagues to design and implement your operational solutions including Marketing Operations, Sales Operations, Finance, HR, Business Technology (IT), and Sales Enablement.

As the xDR Sales Strategy & Operations Manager, you will oversee monthly quotas and pipeline attainment for the APJ XDR team, provide analytics support, collaborate with your EMEA/AMER XDR Ops counterparts and Marketing Operations to align on global KPIs and streamline processes.

*Responsibilities include implementing self-serve reporting, conducting weekly metrics reviews, analyzing pipeline generation needs, documenting processes, and optimizing the xDR user experience in Salesforce. Additionally, you will generate data-driven ideas to enhance productivity and conversion rates, while providing feedback to Marketing Operations on lead scoring & routing*.

*What You’ll Be Doing*

*Business Partnership*:

• Act as a trusted advisor to APJ xDR Leadership & Managers, providing strategic guidance and support.
• Drive operational enhancements and efficiencies across all segments within APJ, including Strategic, Enterprise, Commercial & Country/Language Specific GTM motions
• Collaborate with xDR Leaders, Finance, and HR to manage headcount planning based on insights derived from capacity models.
• Deliver regular, deeply analytical insights on xDR performance to stakeholders across xDR, Sales, Marketing, GTM Strategy & Planning, fostering a data-driven decision-making approach.
• Support the implementation of broader GTM initiatives and pilot programs.
• Attend quarterly APJ QBRs and yearly APJ xDR Leadership Summit, facilitating engagement and collaboration.
• Work closely with counterparts supporting EMEA & AMER xDR Operations to ensure alignment and synergy across regions.

*Monthly, Quarterly & Annual Planning*:

• Manage the annual and quarterly planning processes for APJ xDR, encompassing capacity planning, headcount and coverage models, quota establishment and achievement, hierarchy and role adjustments, promotions, go-to-market strategy, system transitions, and more.
• Prior experience in yearly planning is advantageous.

*Business Reviews*:

• Conduct quarterly and monthly business reviews (QBR/MBR) to analyze APJ xDR performance in collaboration with xDR Leadership. Generate and present comprehensive insights and recommendations to address areas of improvement.

*What You’ll Bring To The Role*:

• Minimum of 4 years of experience in Sales Operations, Sales Development Operations, or a comparable role in Marketing Operations.
• Demonstrates a can-do attitude, proactively engages with tasks, exhibits a strong sense of urgency, and embraces a mindset geared towards hyper growth.
• Excel in actively participating in building tasks rather than overseeing or assigning them to others.
• Proficient in analytics, capable of producing graphical representations and tables, proficient in spreadsheet usage, skilled in performing calculations and automating processes for managing large datasets. Experience in these areas is essential.
• Proficiency in quantitative analysis and advanced knowledge of Google Sheets/MS Excel, including functions such as SUMIFS, INDEX/MATCH, VLOOKUP, and table formulas, are essential qualifications for this position.
• Salesforce expertise required, encompassing adeptness in generating reports and dashboards, as well as proficiency in managing Lead, Contact, Opportunity, and Account object relationships, alongside a firm grasp of CRM best practices.
• Proficiency in understanding and implementing Lead management Key Performance Indicators (KPIs), along with a deep understanding of best practices and streamlined processes for both inbound (Business Development Representative - BDR) and outbound (Sales Development Representative - SDR) lead generation.
• Proficiency in capacity modeling, headcount planning, and coverage forecasting.
• Advanced skills in conducting quota-setting exercises and developing strategic approaches.
• Strong written and articulate verbal communication abilities
• Proficiency with Sales Development technology tools like Outreach.io, Drift,/ Salesforce etc.

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Why join the Company?

1. Market Leadership & Growth

• The Company is a recognized as leader in identity and access management (IAM) with strong global growth.
• The APJ region is a high-growth area, offering great career advancement opportunities.
• Being part of a high-performing sales operations team in a cutting-edge tech company.

2. Strategic & High-Impact Role

• This is not just an operational role—it’s a strategic position that helps shape SDR (Sales Development Representative) performance across APJ.
• The candidate will be responsible for driving efficiency, analytics, and insights that fuel revenue growth.
• High visibility role, working closely with APJ leadership, sales teams, and global stakeholders.

3. Professional Growth & Career Path

• Exposure to regional and global projects, making an impact beyond just APJ.
• Strong mentorship and leadership opportunities in a growing company.
• Potential career progression into broader sales operations, strategy, or leadership roles.

4. Culture & Work Environment

• The Company is known for its strong company culture, innovation, and inclusion.
• Work with a team of smart, driven, and collaborative professionals.
• Hybrid/flexible work options and a supportive leadership team.

5. Competitive Compensation & Benefits

• Attractive salary and performance-based bonuses.
• Comprehensive benefits, including wellness programs and career development budgets.

Job Types: Full-time, Permanent, Contract

Pay: $6,000.00 - $8,400.00 per month

Benefits:

• Professional development

Schedule:

• Monday to Friday

Education:

• Postgraduate Diploma/Certificate (Preferred)

Experience:

• sales operation: 3 years (Preferred)
• sales development (hunting): 2 years (Preferred)
• Account management (farming): 2 years (Preferred)
• Salesforce: 3 years (Preferred)
• Mandarin: 3 years (Preferred)
• English: 1 year (Preferred)

Work Location: Remote