Epicareer Might not Working Properly
Learn More

E-Commerce Operations Executive

Salary undisclosed

Checking job availability...

Original
Simplified
E-Commerce

· Oversee and manage the day-to-day operations of e-commerce platforms (Shopee, Lazada, Telegram, etc.), ensuring product listings, images, and descriptions are accurate and up to date.

· Manage and optimize product listings, including images, descriptions, pricing, and inventory across multiple e-commerce platforms.

· Handle customer inquiries, complaints, returns, and refunds promptly, ensuring a positive customer experience and resolving any issues effectively.

· Plan, manage, and execute promotional campaigns for online shopping platforms to boost sales.

· Promptly manage and update delivered orders on the platform to avoid any delays in payment processing.

· Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance.

· Other duties as assigned.

Position Qualifications and Requirements

· Diploma

· Able to use Microsoft Office (Excel, Word and PowerPoint presentation)

· Proven experience in managing e-commerce platforms like Shopee, Lazada, Telegram, or similar platforms.

· Ability to handle returns/ refunds / and customer inquires

· Familiarity with optimizing website performance and improving user experience to drive conversions.

· Proficiency in photo editing tools

· Ability to communicate with co-workers at all levels.

· Ability to perform under stress, multi-task and deliver within tight deadlines.