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Omni-channel Analysis:
- Analyze data from all sales channels, including online and offline for travel retail and non-travel retail segment, to identify trends, opportunities, and areas for improvement.
- Deep dive into customer behavior, sales data, market trends, and competitor activities to extract actionable insights.
- Develop and track KPIs to measure the effectiveness of initiatives and campaigns across all business segments.
- Partner with the Data Science team to leverage advanced analytics techniques and models to generate deeper insights and predictions.
Project Management:
- Collaborate with cross-functional teams (marketing, IT, BU, Channel, etc.) to define project scope, requirements, and timelines.
- Manage and prioritize projects, ensuring timely completion and alignment with business objectives.
- Communicate project status, risks, and issues to stakeholders effectively.
Process Improvement:
- Analyze existing business processes across all channels and identify areas for optimization and automation.
- Develop and implement solutions to improve operational efficiency, conversion rates, and overall customer experience.
- Document and maintain business processes and best practices.
Reporting and Insights:
- Prepare and deliver compelling data-driven presentations to communicate insights and recommendations to stakeholders.
- Translate complex data into actionable insights that drive strategic decision-making.
- Develop a deep understanding of key business drivers and translate data insights into impactful visual representations.
Ad-hoc Support:
- Provide timely and effective support on ad-hoc requests and emerging business needs related to data analysis across all business segments.
- Demonstrate flexibility and adaptability in responding to changing priorities and urgent requests.
Job Requirements
- Proven experience (minimum 5 years) as a Business Analyst or a similar role, with a strong understanding of retail operations.
- Experience working with data from both online and offline channels is essential.
- Familiarity with the travel retail sector and its unique dynamics is highly desirable.
- Familiarity with e-Commerce, Travel Retail, customer trends and preferences
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent communication, interpersonal, and presentation skills, with the ability to present complex information clearly and concisely.
- Proven project management experience with outstanding time management skills and the capacity to multitask effectively
- Experience collaborating with Data Scientists and leveraging data science techniques is a plus.
- Educational Background (Optional): Candidates with degrees in Business Administration, Information Technology, Marketing, or a related field are encouraged to apply. Your educational background will be viewed as a positive addition to your qualifications.
Omni-channel Analysis:
- Analyze data from all sales channels, including online and offline for travel retail and non-travel retail segment, to identify trends, opportunities, and areas for improvement.
- Deep dive into customer behavior, sales data, market trends, and competitor activities to extract actionable insights.
- Develop and track KPIs to measure the effectiveness of initiatives and campaigns across all business segments.
- Partner with the Data Science team to leverage advanced analytics techniques and models to generate deeper insights and predictions.
Project Management:
- Collaborate with cross-functional teams (marketing, IT, BU, Channel, etc.) to define project scope, requirements, and timelines.
- Manage and prioritize projects, ensuring timely completion and alignment with business objectives.
- Communicate project status, risks, and issues to stakeholders effectively.
Process Improvement:
- Analyze existing business processes across all channels and identify areas for optimization and automation.
- Develop and implement solutions to improve operational efficiency, conversion rates, and overall customer experience.
- Document and maintain business processes and best practices.
Reporting and Insights:
- Prepare and deliver compelling data-driven presentations to communicate insights and recommendations to stakeholders.
- Translate complex data into actionable insights that drive strategic decision-making.
- Develop a deep understanding of key business drivers and translate data insights into impactful visual representations.
Ad-hoc Support:
- Provide timely and effective support on ad-hoc requests and emerging business needs related to data analysis across all business segments.
- Demonstrate flexibility and adaptability in responding to changing priorities and urgent requests.
Job Requirements
- Proven experience (minimum 5 years) as a Business Analyst or a similar role, with a strong understanding of retail operations.
- Experience working with data from both online and offline channels is essential.
- Familiarity with the travel retail sector and its unique dynamics is highly desirable.
- Familiarity with e-Commerce, Travel Retail, customer trends and preferences
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent communication, interpersonal, and presentation skills, with the ability to present complex information clearly and concisely.
- Proven project management experience with outstanding time management skills and the capacity to multitask effectively
- Experience collaborating with Data Scientists and leveraging data science techniques is a plus.
- Educational Background (Optional): Candidates with degrees in Business Administration, Information Technology, Marketing, or a related field are encouraged to apply. Your educational background will be viewed as a positive addition to your qualifications.