Key Account Manager
Our client is a leading global professional services company. We are looking for a skilled Key Account Manager to own and manage the relationships with the most important advertisers within Export business.
Responsibilities:
Develop and maintain long terms trusting relationships with a portfolio of top advertisers to ensure they do not churn and move to competing platforms
Continually acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct solutions are delivered to our top advertisers in a timely manner
Serve as the link of communication between key customers and internal Client teams
Resolve any issues and problems faced by our top advertisers and deal with complaints in an efficient manner to maintain trust and protect revenue
Play an integral part in generating new sales that will turn into long-lasting relationships
Manage regular meetings our top advertisers including weekly, monthly and quarterly business reviews
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Required Skills and Experience
Proven experience as Key Account Manager
Experience in sales and providing solutions based on customer needs
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Outstanding ability in problem-solving and negotiation
Business level proficiency in English and excellent native Mandarin
BSc/BA in business administration, sales or relevant field
Good knowledge/experience in performance marketing and SEM, good hands-on skills.
At least 5 years of relevant experience
Experience in assisting clients in China, having worked in Chinese export industry
Working experience from similar tech platform or digital marketing firm.
Our client is a leading global professional services company. We are looking for a skilled Key Account Manager to own and manage the relationships with the most important advertisers within Export business.
Responsibilities:
● Develop and maintain long terms trusting relationships with a portfolio of top advertisers to ensure they do not churn and move to competing platforms
● Continually acquire a thorough understanding of key customer needs and requirements
● Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
● Ensure the correct solutions are delivered to our top advertisers in a timely manner
● Serve as the link of communication between key customers and internal Client teams
● Resolve any issues and problems faced by our top advertisers and deal with complaints in an efficient manner to maintain trust and protect revenue
● Play an integral part in generating new sales that will turn into long-lasting relationships
● Manage regular meetings our top advertisers including weekly, monthly and quarterly business reviews
● Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Required Skills and Experience
● Proven experience as Key Account Manager
● Experience in sales and providing solutions based on customer needs
● Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
● Outstanding ability in problem-solving and negotiation
● Business level proficiency in English and excellent native Mandarin
● BSc/BA in business administration, sales or relevant field
● Good knowledge/experience in performance marketing and SEM, good hands-on skills.
● At least 5 years of relevant experience
● Experience in assisting clients in China, having worked in Chinese export industry
● Working experience from similar tech platform or digital marketing firm.