Workplace Manager
$ 5,500 - $ 6,500 / month
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Workplace Manager
Work Dynamics - Integrated Facilities Management
Facilities Operations
- Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile
- Manage & oversee campus services (Soft) as part of the scope delivered
- Review operational SOP’s & propose / make changes as part of continuous improvement
Human Experience
- Deliver the account’s Human Experience (Hx) across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus
- Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
- Ensure the account’s HX program initiatives are measurable and tangible to the workplace
Client Engagement
- Create a fun and impactful client engagement strategy
- Engage with all guests, employees, and key stakeholders
- Imbed in the Soft Services team a culture of empowerment, engagement, and fulfilment
- Develop client support/feedback initiatives e.g. FAQ
- Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
- Ensure effective communications and reporting to clients on operation matters and Workplace Experience
- Evaluate service response time and analyse occupants’ service request trends and suggestions
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
Communication
- Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
- Liaise with JLL team and client on soft service delivery
- Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
- Create, manage JLL profile within the client account
- Adopt innovative communication strategies
- Champion monthly meetings with stakeholders to enhance relationships
Team Management
- Team player, motivational leader, work across business unit to establish a collaborative environment.
- Identify area of development for his /her staff
- Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA.
- Actively encourage an environment that drive teamwork, co-operation & performance excellence
- Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
- Ensure the team is well trained on all facilities policies, procedures, and systems
Reporting
- Ensure the monthly performance report is generated to meet SLA standards.
- Review monthly financial reports including the preparation of accruals and variance analysis
Candidate Specification
Experience
- A Bachelors in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.
- Excellent time management and communication skills.
- Ability to manage multiple projects independently
- One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
- High IT proficiency
Task Skills
- Hospitality management
- Project management
- Planning and organizing
- Customer relationship management
Personal Skills
- Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
- Confident, friendly & engaging
- Strong drive and persistence to achieve results
- Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
Workplace Manager
Work Dynamics - Integrated Facilities Management
Facilities Operations
- Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile
- Manage & oversee campus services (Soft) as part of the scope delivered
- Review operational SOP’s & propose / make changes as part of continuous improvement
Human Experience
- Deliver the account’s Human Experience (Hx) across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus
- Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
- Ensure the account’s HX program initiatives are measurable and tangible to the workplace
Client Engagement
- Create a fun and impactful client engagement strategy
- Engage with all guests, employees, and key stakeholders
- Imbed in the Soft Services team a culture of empowerment, engagement, and fulfilment
- Develop client support/feedback initiatives e.g. FAQ
- Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
- Ensure effective communications and reporting to clients on operation matters and Workplace Experience
- Evaluate service response time and analyse occupants’ service request trends and suggestions
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
Communication
- Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
- Liaise with JLL team and client on soft service delivery
- Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
- Create, manage JLL profile within the client account
- Adopt innovative communication strategies
- Champion monthly meetings with stakeholders to enhance relationships
Team Management
- Team player, motivational leader, work across business unit to establish a collaborative environment.
- Identify area of development for his /her staff
- Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA.
- Actively encourage an environment that drive teamwork, co-operation & performance excellence
- Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
- Ensure the team is well trained on all facilities policies, procedures, and systems
Reporting
- Ensure the monthly performance report is generated to meet SLA standards.
- Review monthly financial reports including the preparation of accruals and variance analysis
Candidate Specification
Experience
- A Bachelors in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.
- Excellent time management and communication skills.
- Ability to manage multiple projects independently
- One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
- High IT proficiency
Task Skills
- Hospitality management
- Project management
- Planning and organizing
- Customer relationship management
Personal Skills
- Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
- Confident, friendly & engaging
- Strong drive and persistence to achieve results
- Creative thinking with an open mind that is balanced by a strong sense of realism and practicality