
Desktop Support Engineer L2 SG
$ 4,000 - $ 4,000 / month
Checking job availability...
Original
Simplified
- Deploying and administering End User Service core infrastructure technologies (including end-user laptops/desktops, computing servers, network equipment, voice and video equipment, handheld scanners, printer, booking system, CCTV, Door access, NAS, UPS, voice picking headsets and mobile devices and other IT equipment)
- Responding to IS incidents assigned, to perform incident resolution or, when needed, escalation to the appropriate group within SLA
- Responding to IS request assigned, to perform request completion or, when needed, escalation to the appropriate group within SLA
- Executing software installation and deployments to the AEI End User Community
- Executing device asset change tasks and reflect such changes in appropriate hardware asset register database
- Providing IS assistance and consultation to the end users
- Onboarding and Offboarding process
- Ensuring security and policy compliance while performing technical tasks
- Contributing to technical documentation, knowledge articles, procedures & process definitions
- Coordinate and escort vendors to support IS in offices
- Carry out agreed operational procedures of a routine nature
- Maintain asset register for devices.
- Communicate with Fluent English
- Deploying and administering End User Service core infrastructure technologies (including end-user laptops/desktops, computing servers, network equipment, voice and video equipment, handheld scanners, printer, booking system, CCTV, Door access, NAS, UPS, voice picking headsets and mobile devices and other IT equipment)
- Responding to IS incidents assigned, to perform incident resolution or, when needed, escalation to the appropriate group within SLA
- Responding to IS request assigned, to perform request completion or, when needed, escalation to the appropriate group within SLA
- Executing software installation and deployments to the AEI End User Community
- Executing device asset change tasks and reflect such changes in appropriate hardware asset register database
- Providing IS assistance and consultation to the end users
- Onboarding and Offboarding process
- Ensuring security and policy compliance while performing technical tasks
- Contributing to technical documentation, knowledge articles, procedures & process definitions
- Coordinate and escort vendors to support IS in offices
- Carry out agreed operational procedures of a routine nature
- Maintain asset register for devices.
- Communicate with Fluent English