Customer Success Manager (Relationship Management / Customer Engagement)

• Well Established Company
• Basic $4500 - $6200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Redhill
• Working days: Monday to Friday
• Working hours: 9.00am – 6.00pm

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers in customer organizations.
• Guide new customers through onboarding, ensuring they are effectively introduced to the product and fully understand how to maximize its value.
• Proactively monitor customer health, engagement, and satisfaction. Implement strategies to ensure retention, reduce churn, and maximize renewals.
• Identify opportunities to upsell and cross-sell additional services or products that align with customer goals.
• Act as the voice of the customer, providing feedback to internal teams (e.g., product, sales) to drive continuous improvement and innovation.
• Handle customer issues and escalations in a timely, effective manner, ensuring high customer satisfaction and fostering trust.
• Encourage and track customer adoption of features and services, helping customers get the most value out of the product.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• At least 3 years of experience in a customer success, account management, or related customer-facing role.
• Knowledge of CRM software (e.g., Salesforce, HubSpot).

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $4500 - $6200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Redhill
• Working days: Monday to Friday
• Working hours: 9.00am – 6.00pm

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers in customer organizations.
• Guide new customers through onboarding, ensuring they are effectively introduced to the product and fully understand how to maximize its value.
• Proactively monitor customer health, engagement, and satisfaction. Implement strategies to ensure retention, reduce churn, and maximize renewals.
• Identify opportunities to upsell and cross-sell additional services or products that align with customer goals.
• Act as the voice of the customer, providing feedback to internal teams (e.g., product, sales) to drive continuous improvement and innovation.
• Handle customer issues and escalations in a timely, effective manner, ensuring high customer satisfaction and fostering trust.
• Encourage and track customer adoption of features and services, helping customers get the most value out of the product.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• At least 3 years of experience in a customer success, account management, or related customer-facing role.
• Knowledge of CRM software (e.g., Salesforce, HubSpot).

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492