Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Service Delivery Director (Applications)

Salary undisclosed
Checking job availability...
Original
Simplified
Company DescriptionNCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 13,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.Job DescriptionAs a Service Delivery Director, you will be responsible for a portfolio of IT application managed services engagements that deliver Operations & Support services with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.What will you do?Service Delivery
  • Service Delivery incorporates the end-to-end delivery of the Service Contract. This includes client engagement, managing external and internal stakeholders’ expectations and delivering on contractual outcomes
  • Own the delivery schedules, quality, budgets, manpower, communications, and risk management
  • Drive delivery excellence, and continuous service improvements
  • Manage commercial issues and any disputes that may impact scope, schedule and cost
  • Manage technical issues arising from integration of various components of the project including hardware, software installation, testing, business process review or, redesign, application development, system migration and data conversion etc.
  • Monitor and report on project management progress
  • Manage resources in terms of mobilizing or offboarding resources during different periods of time according to demand to maximize productivity or minimize wastage
  • Take ownership of the project financials
Stakeholder Management
  • Manage contracts and subcontractors
  • Effectively engaged stakeholders in project decisions and execution
  • Build long-term customer relationships by anticipating and exceeding customer’s expectation
  • Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
Business Development
  • Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
  • Support pre-sales activities
People and Growth
  • Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
  • Provide performance feedback and developmental coaching
  • Identify and grow talents from within the team
QualificationsThe ideal candidate should possess:
  • More than 10 years IT service delivery management experience
  • Project managed and delivered/successfully implemented at least 3 projects relating to government agencies of more than $10m TCV each is a bonus
  • ITIL Foundation certified
  • Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
  • Able to lead, develop and maintain respectful and trusting relationships
  • Proficient in written and spoken English
  • Degree in Information Systems, Computer Science or equivalent
Additional InformationWe are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.Together, we make the extraordinary happen.
Company DescriptionNCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 13,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.Job DescriptionAs a Service Delivery Director, you will be responsible for a portfolio of IT application managed services engagements that deliver Operations & Support services with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.What will you do?Service Delivery
  • Service Delivery incorporates the end-to-end delivery of the Service Contract. This includes client engagement, managing external and internal stakeholders’ expectations and delivering on contractual outcomes
  • Own the delivery schedules, quality, budgets, manpower, communications, and risk management
  • Drive delivery excellence, and continuous service improvements
  • Manage commercial issues and any disputes that may impact scope, schedule and cost
  • Manage technical issues arising from integration of various components of the project including hardware, software installation, testing, business process review or, redesign, application development, system migration and data conversion etc.
  • Monitor and report on project management progress
  • Manage resources in terms of mobilizing or offboarding resources during different periods of time according to demand to maximize productivity or minimize wastage
  • Take ownership of the project financials
Stakeholder Management
  • Manage contracts and subcontractors
  • Effectively engaged stakeholders in project decisions and execution
  • Build long-term customer relationships by anticipating and exceeding customer’s expectation
  • Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
Business Development
  • Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
  • Support pre-sales activities
People and Growth
  • Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
  • Provide performance feedback and developmental coaching
  • Identify and grow talents from within the team
QualificationsThe ideal candidate should possess:
  • More than 10 years IT service delivery management experience
  • Project managed and delivered/successfully implemented at least 3 projects relating to government agencies of more than $10m TCV each is a bonus
  • ITIL Foundation certified
  • Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
  • Able to lead, develop and maintain respectful and trusting relationships
  • Proficient in written and spoken English
  • Degree in Information Systems, Computer Science or equivalent
Additional InformationWe are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.Together, we make the extraordinary happen.