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Website and E-Services Project Executive, MinLaw Services Centre
Salary undisclosed
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Original
Simplified
- [Customer Experience and Service Design] Understand different customer segments (e.g. characteristics, behaviours and needs) and design services around customer journey and experience.
- [Customer Service and Case Management] Effectively deliver services, coordinate and manage service cases, from the start of service requests to their resolution, including resolving service challenges and performing service recovery where needed
- Have tertiary qualification, preferably with a good understanding of UX and UI design, design of user flow, storyboarding, wireframes and high-fidelity prototypes.
- Preferably with experience or familiarity with
- A keen interest in leveraging on digital technology to deliver services.
- Submit a portfolio of your past website and/or digital design projects.
- [Customer Experience and Service Design] Understand different customer segments (e.g. characteristics, behaviours and needs) and design services around customer journey and experience.
- [Customer Service and Case Management] Effectively deliver services, coordinate and manage service cases, from the start of service requests to their resolution, including resolving service challenges and performing service recovery where needed
- Have tertiary qualification, preferably with a good understanding of UX and UI design, design of user flow, storyboarding, wireframes and high-fidelity prototypes.
- Preferably with experience or familiarity with
- A keen interest in leveraging on digital technology to deliver services.
- Submit a portfolio of your past website and/or digital design projects.