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Air Logistics Customer Care Specialist
Salary undisclosed
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- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
- Relevant background preferably in logistics, supply chain management, business administration, or a related field.
- 2-4 years of experience in logistics, customer service, or air freight operations, fresh graduate are encourage to apply
- Customer Service: Excellent verbal and written communication skills to effectively interact with customers, address their concerns, and provide solutions.
- Conflict Resolution: Ability to handle complaints and resolve issues efficiently while maintaining customer satisfaction.
- Attention to Detail: Strong attention to detail to manage and process complex logistics and documentation.
- Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Flexibility: Ability to adapt to changing situations and work under pressure, especially in a dynamic logistics environment.
[email protected]
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
- Relevant background preferably in logistics, supply chain management, business administration, or a related field.
- 2-4 years of experience in logistics, customer service, or air freight operations, fresh graduate are encourage to apply
- Customer Service: Excellent verbal and written communication skills to effectively interact with customers, address their concerns, and provide solutions.
- Conflict Resolution: Ability to handle complaints and resolve issues efficiently while maintaining customer satisfaction.
- Attention to Detail: Strong attention to detail to manage and process complex logistics and documentation.
- Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Flexibility: Ability to adapt to changing situations and work under pressure, especially in a dynamic logistics environment.
[email protected]