Customer Support Specialist

Key Responsibilities:

Customer Service & Front Desk Operations:

• Greet and assist members and visitors in a friendly and professional manner.
• Handle inquiries via phone, email, and in-person, providing information on memberships, services, and facilities.
• Manage check-ins, check-outs, and access control for members and guests.
• Ensure the workspace is well-maintained, organized, and fully stocked with necessary supplies.
• Address and resolve customer complaints or escalate issues as needed.

Internal Sales & Client Engagement:

• Identify and promote additional services, event spaces, and upgraded memberships to existing members.
• Engage with members to understand their needs and recommend suitable solutions.
• Support in organizing and marketing community events and networking opportunities.
• Work closely with the sales team to track inquiries, leads, and conversion rates.
• Provide proactive follow-ups on potential upsell opportunities and renewals.

Administrative & Operational Support:

• Assist in membership onboarding and contract administration.
• Coordinate mail and package handling for members.
• Maintain accurate records of member requests and feedback for continuous improvement.
• Support in daily operational tasks to ensure smooth business operations.

Key Requirements:

• Previous experience in customer service, hospitality, or front desk operations preferred.
• Experience in sales, upselling, or business development is a plus.
• Strong interpersonal and communication skills.
• Customer-oriented mindset with the ability to build strong relationships.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Positive attitude and a proactive problem-solving approach.

Key Responsibilities:

Customer Service & Front Desk Operations:

• Greet and assist members and visitors in a friendly and professional manner.
• Handle inquiries via phone, email, and in-person, providing information on memberships, services, and facilities.
• Manage check-ins, check-outs, and access control for members and guests.
• Ensure the workspace is well-maintained, organized, and fully stocked with necessary supplies.
• Address and resolve customer complaints or escalate issues as needed.

Internal Sales & Client Engagement:

• Identify and promote additional services, event spaces, and upgraded memberships to existing members.
• Engage with members to understand their needs and recommend suitable solutions.
• Support in organizing and marketing community events and networking opportunities.
• Work closely with the sales team to track inquiries, leads, and conversion rates.
• Provide proactive follow-ups on potential upsell opportunities and renewals.

Administrative & Operational Support:

• Assist in membership onboarding and contract administration.
• Coordinate mail and package handling for members.
• Maintain accurate records of member requests and feedback for continuous improvement.
• Support in daily operational tasks to ensure smooth business operations.

Key Requirements:

• Previous experience in customer service, hospitality, or front desk operations preferred.
• Experience in sales, upselling, or business development is a plus.
• Strong interpersonal and communication skills.
• Customer-oriented mindset with the ability to build strong relationships.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Positive attitude and a proactive problem-solving approach.