Executive, Customer Experience Center
Salary undisclosed
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- Responsible for the overall operational excellence of the CEC.
- Establish, develop, and maintain positive and business and customer relationships.
- Greet and welcome all visitors (both internal and external) in a friendly and professional manner.
- Inform the host of his/her guest's arrival and direct them to the meeting to their meeting venue.
- Ensure guest have a positive and memorable experience during their visit.
- Maintain stock inventory of condiments, ensuring availability and replenishing supplies as needed
- Maintain a high standard of cleanliness in the CEC.
- Coordinate with the cleaning staff to ensure a clean and well-organized environment.
- Ensure that the CEC is ready for operations by 8.30am.
- Verify that all necessary equipment and supplies are prepared and in working order.
- Preparation of meeting rooms for engagements.
- Receiving and recording incoming/outgoing mails, parcels or packages, and deliveries.
- Liaise with name card vendors on artwork. Coordinate on verifying with staff, printing and delivering with vendor.
- To assist with special events from logistics planning to setting up and tearing down.
- Strong background in customer service, with a proven track record of building and maintaining positive relationships.
- Customer-centric approach, understanding the importance of delivering outstanding service to create a lasting impression.
- Commitment to cleanliness and orderliness, ensuring a well-maintained CEC environment.
- An effective team player who is self-driven, able to work independently within a fast paced environment and able to manage ambiguity
- Excellent interpersonal skills
- Good presentation skills and able to write well
- Excellent analytical skill and proficiency with Microsoft Excel.
- Responsible for the overall operational excellence of the CEC.
- Establish, develop, and maintain positive and business and customer relationships.
- Greet and welcome all visitors (both internal and external) in a friendly and professional manner.
- Inform the host of his/her guest's arrival and direct them to the meeting to their meeting venue.
- Ensure guest have a positive and memorable experience during their visit.
- Maintain stock inventory of condiments, ensuring availability and replenishing supplies as needed
- Maintain a high standard of cleanliness in the CEC.
- Coordinate with the cleaning staff to ensure a clean and well-organized environment.
- Ensure that the CEC is ready for operations by 8.30am.
- Verify that all necessary equipment and supplies are prepared and in working order.
- Preparation of meeting rooms for engagements.
- Receiving and recording incoming/outgoing mails, parcels or packages, and deliveries.
- Liaise with name card vendors on artwork. Coordinate on verifying with staff, printing and delivering with vendor.
- To assist with special events from logistics planning to setting up and tearing down.
- Strong background in customer service, with a proven track record of building and maintaining positive relationships.
- Customer-centric approach, understanding the importance of delivering outstanding service to create a lasting impression.
- Commitment to cleanliness and orderliness, ensuring a well-maintained CEC environment.
- An effective team player who is self-driven, able to work independently within a fast paced environment and able to manage ambiguity
- Excellent interpersonal skills
- Good presentation skills and able to write well
- Excellent analytical skill and proficiency with Microsoft Excel.