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Spa Reception Supervisor

$ 3,000 - $ 3,000 / month

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Spa Reception Supervisor
Salary: $3000 - $3500
Working hours: Shift Schedule
Benefits: Medical & others


Position Overview
The Spa Reception Supervisor manages daily operations, ensuring seamless guest experiences and leading a team of 8. The role requires a customer-oriented leader with strong EQ and a passion for excellence in a luxury spa.



Spa Reception Operations
• Perform receptionist tasks
• Provide engaging spa tours to guests, highlighting facilities and services with storytelling skills
• Promote spa services and products
• Address and resolve guest complaints in a professional manner
• Document all guest requests and complaints
• Maintain a database of guest preferences
• Communicate and escalate occurrences that require attention to management


Manage Team
• Supervise a team of 8 spa receptionists and therapists
• Foster a positive, customer-oriented work environment
• Ensure staff are trained to meet service quality standards
• Use emotional intelligence (EQ) to lead, manage, and motivate the team


Additional Responsibilities
• Perform administrative duties, including reports and product management
• Coordinate guest information effectively and maintain accurate records
• Ensure smooth front-office operations


Requirements
• At least 3 years of experience in a luxury spa or similar field
• Strong knowledge of the spa industry
• Ability to multi-task efficiently in a fast-paced environment
• Proficient computer skills for reporting, guest information, and product management
• Excellent communication skills and storytelling abilities
• High emotional intelligence (EQ) to effectively manage the team and guest relationships

Interested applicants, please click to apply for the job.
For Enquiries, please WhatsApp 87851050
EA Personnel Name: Sarah Tan
EA Personnel No: R2090430
EA License No: 18C9251