Epicareer Might not Working Properly
Learn More

Sommelier

$ 3,800 - $ 4,500 / month

Checking job availability...

Original
Simplified

JOB DESCRIPTION:

  • Provide expert wine recommendations and pairings to complement menu items.
  • Educate guests about wine origins, flavor profiles, and proper tasting techniques.
  • Conduct tableside wine service, including decanting and pouring.
  • Operating Point of Sales (POS) Systems when managing beverage order
  • Interact with customers to assess customers' satisfaction levels for customer experience improvement
  • Inspect the adherence of customer service standards
  • Ensure proper storage, handling, and inventory management of wines.
  • Regularly update the wine list to reflect seasonal availability and trends.
  • Analise customers' feedback to ascertain customer service delivery gaps
  • Monitor the execution of initiatives under customer loyalty strategies
  • Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
  • Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
  • Opening, operating and closing of shifts
  • Conduct daily reconciliation of sales
  • Implement strategies to achieve sales targets
  • Monitor inventory level to ensure consistent supplies
  • Assist in interviewing new staff as part of recruitment efforts
  • Suggest areas for continuous improvement within the team
  • Implement continuous improvement activities within the team

REQUIREMENTS:

  • Minimum 1 year of experience in a restaurant or wine-focused position
  • Excellent problem-solving and customer service skills
  • Exceptional communication and interpersonal skills
  • Willingness to work during peak hours, including nights, weekends, and holidays
  • An advanced education or certification in wine studies that is service minded (CMS or WSET)
  • Ability to work in a fast-paced environment and carry boxes
  • 5 day work week

JOB DESCRIPTION:

  • Provide expert wine recommendations and pairings to complement menu items.
  • Educate guests about wine origins, flavor profiles, and proper tasting techniques.
  • Conduct tableside wine service, including decanting and pouring.
  • Operating Point of Sales (POS) Systems when managing beverage order
  • Interact with customers to assess customers' satisfaction levels for customer experience improvement
  • Inspect the adherence of customer service standards
  • Ensure proper storage, handling, and inventory management of wines.
  • Regularly update the wine list to reflect seasonal availability and trends.
  • Analise customers' feedback to ascertain customer service delivery gaps
  • Monitor the execution of initiatives under customer loyalty strategies
  • Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
  • Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
  • Opening, operating and closing of shifts
  • Conduct daily reconciliation of sales
  • Implement strategies to achieve sales targets
  • Monitor inventory level to ensure consistent supplies
  • Assist in interviewing new staff as part of recruitment efforts
  • Suggest areas for continuous improvement within the team
  • Implement continuous improvement activities within the team

REQUIREMENTS:

  • Minimum 1 year of experience in a restaurant or wine-focused position
  • Excellent problem-solving and customer service skills
  • Exceptional communication and interpersonal skills
  • Willingness to work during peak hours, including nights, weekends, and holidays
  • An advanced education or certification in wine studies that is service minded (CMS or WSET)
  • Ability to work in a fast-paced environment and carry boxes
  • 5 day work week