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Sommelier
$ 3,800 - $ 4,500 / month
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JOB DESCRIPTION:
- Provide expert wine recommendations and pairings to complement menu items.
- Educate guests about wine origins, flavor profiles, and proper tasting techniques.
- Conduct tableside wine service, including decanting and pouring.
- Operating Point of Sales (POS) Systems when managing beverage order
- Interact with customers to assess customers' satisfaction levels for customer experience improvement
- Inspect the adherence of customer service standards
- Ensure proper storage, handling, and inventory management of wines.
- Regularly update the wine list to reflect seasonal availability and trends.
- Analise customers' feedback to ascertain customer service delivery gaps
- Monitor the execution of initiatives under customer loyalty strategies
- Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
- Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
- Opening, operating and closing of shifts
- Conduct daily reconciliation of sales
- Implement strategies to achieve sales targets
- Monitor inventory level to ensure consistent supplies
- Assist in interviewing new staff as part of recruitment efforts
- Suggest areas for continuous improvement within the team
- Implement continuous improvement activities within the team
REQUIREMENTS:
- Minimum 1 year of experience in a restaurant or wine-focused position
- Excellent problem-solving and customer service skills
- Exceptional communication and interpersonal skills
- Willingness to work during peak hours, including nights, weekends, and holidays
- An advanced education or certification in wine studies that is service minded (CMS or WSET)
- Ability to work in a fast-paced environment and carry boxes
- 5 day work week
JOB DESCRIPTION:
- Provide expert wine recommendations and pairings to complement menu items.
- Educate guests about wine origins, flavor profiles, and proper tasting techniques.
- Conduct tableside wine service, including decanting and pouring.
- Operating Point of Sales (POS) Systems when managing beverage order
- Interact with customers to assess customers' satisfaction levels for customer experience improvement
- Inspect the adherence of customer service standards
- Ensure proper storage, handling, and inventory management of wines.
- Regularly update the wine list to reflect seasonal availability and trends.
- Analise customers' feedback to ascertain customer service delivery gaps
- Monitor the execution of initiatives under customer loyalty strategies
- Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
- Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
- Opening, operating and closing of shifts
- Conduct daily reconciliation of sales
- Implement strategies to achieve sales targets
- Monitor inventory level to ensure consistent supplies
- Assist in interviewing new staff as part of recruitment efforts
- Suggest areas for continuous improvement within the team
- Implement continuous improvement activities within the team
REQUIREMENTS:
- Minimum 1 year of experience in a restaurant or wine-focused position
- Excellent problem-solving and customer service skills
- Exceptional communication and interpersonal skills
- Willingness to work during peak hours, including nights, weekends, and holidays
- An advanced education or certification in wine studies that is service minded (CMS or WSET)
- Ability to work in a fast-paced environment and carry boxes
- 5 day work week