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- Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
- Bring critical and quality-driven thinking to maintain high-quality standards.
- Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
- Define a strategy for building tools and accelerators for improved support.
- Manage client communications, ensuring alignment with SLAs and service delivery.
- Select and coach profiles, fostering a mindset for critical systems support.
- Collaborate with technology and business teams to minimize stability issues.
- Ensure adherence to Incident, Change, and Problem Management protocols.
- Introduce best practices and conduct regular reviews and meetings.
- 8+ years in production treasury application support for banks.
- Knowledge of Treasury platform architecture (e.g., Murex (preferable) or Calypso or Kondor).
- Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS).
- Experience managing support teams across APAC, including team building and restructuring.
- Experience managing teams on 24x7 shifts.
- Proven leadership in defining processes and best practices.
- Strong background in Support Lead roles.
- L1 & L2 application technical and functional support experience.
- Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database.
- Excellent team collaboration, written and verbal communication skills.
- Effective stakeholder management.
- Flexibility for shifts and weekends.
- Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
- Bring critical and quality-driven thinking to maintain high-quality standards.
- Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
- Define a strategy for building tools and accelerators for improved support.
- Manage client communications, ensuring alignment with SLAs and service delivery.
- Select and coach profiles, fostering a mindset for critical systems support.
- Collaborate with technology and business teams to minimize stability issues.
- Ensure adherence to Incident, Change, and Problem Management protocols.
- Introduce best practices and conduct regular reviews and meetings.
- 8+ years in production treasury application support for banks.
- Knowledge of Treasury platform architecture (e.g., Murex (preferable) or Calypso or Kondor).
- Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS).
- Experience managing support teams across APAC, including team building and restructuring.
- Experience managing teams on 24x7 shifts.
- Proven leadership in defining processes and best practices.
- Strong background in Support Lead roles.
- L1 & L2 application technical and functional support experience.
- Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database.
- Excellent team collaboration, written and verbal communication skills.
- Effective stakeholder management.
- Flexibility for shifts and weekends.