Senior Executive (Service Desk)
$ 4,500 - $ 5,500 / month
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POSITION: SENIOR EXECUTIVE
IT SERVICE DESK
MAIN TASKS AND RESPONSBILITIES
- Provide it support to staff at all levels, addressing any issues related to endpoint devices.
- Maintain accurate Software/Hardware Inventory and ensure timely service reporting.
- Maintain high level of awareness on security and compliance related implementation within the corporate network.
- Ensure compliance with Company’s IT policies and procedures.
- Ensure endpoint devices security is implemented within agreed standards.
- Provide support in Technology implementation, ensure proper management and timely delivery based on defined timeline.
- Provide support to ensure service baselines, procedure and processes are reviewed periodically.
- Troubleshooting issues, analyzing system performance and recommending solutions for implementation.
- Provide support to Disaster Recovery team to maintain business continuity.
- Carried out any other duties as assigned.
EDUCATION & EXPERIENCE
- IT Diploma or Degree in Information Technology, Computer Science or equivalent.
- Minimum 5 years related experience or equivalent combination.
- Customer service orientation with good communication and interpersonal skills.
- Good knowledge of End-user management, support and provisioning.
- Relevant experience with Microsoft or third-party security patching.
- Relevant experience with End-user technologies, such as Microsoft 365, Windows File Server, SharePoint administration and Mobile Device Management.
- Relevant experience with Windows Operating Systems Version upgrade.
POSITION: SENIOR EXECUTIVE
IT SERVICE DESK
MAIN TASKS AND RESPONSBILITIES
- Provide it support to staff at all levels, addressing any issues related to endpoint devices.
- Maintain accurate Software/Hardware Inventory and ensure timely service reporting.
- Maintain high level of awareness on security and compliance related implementation within the corporate network.
- Ensure compliance with Company’s IT policies and procedures.
- Ensure endpoint devices security is implemented within agreed standards.
- Provide support in Technology implementation, ensure proper management and timely delivery based on defined timeline.
- Provide support to ensure service baselines, procedure and processes are reviewed periodically.
- Troubleshooting issues, analyzing system performance and recommending solutions for implementation.
- Provide support to Disaster Recovery team to maintain business continuity.
- Carried out any other duties as assigned.
EDUCATION & EXPERIENCE
- IT Diploma or Degree in Information Technology, Computer Science or equivalent.
- Minimum 5 years related experience or equivalent combination.
- Customer service orientation with good communication and interpersonal skills.
- Good knowledge of End-user management, support and provisioning.
- Relevant experience with Microsoft or third-party security patching.
- Relevant experience with End-user technologies, such as Microsoft 365, Windows File Server, SharePoint administration and Mobile Device Management.
- Relevant experience with Windows Operating Systems Version upgrade.