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Senior Executive (Service Desk)

$ 4,500 - $ 5,500 / month

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POSITION: SENIOR EXECUTIVE

IT SERVICE DESK

MAIN TASKS AND RESPONSBILITIES

  1. Provide it support to staff at all levels, addressing any issues related to endpoint devices.
  2. Maintain accurate Software/Hardware Inventory and ensure timely service reporting.
  3. Maintain high level of awareness on security and compliance related implementation within the corporate network.
  4. Ensure compliance with Company’s IT policies and procedures.
  5. Ensure endpoint devices security is implemented within agreed standards.
  6. Provide support in Technology implementation, ensure proper management and timely delivery based on defined timeline.
  7. Provide support to ensure service baselines, procedure and processes are reviewed periodically.
  8. Troubleshooting issues, analyzing system performance and recommending solutions for implementation.
  9. Provide support to Disaster Recovery team to maintain business continuity.
  10. Carried out any other duties as assigned.

EDUCATION & EXPERIENCE

  1. IT Diploma or Degree in Information Technology, Computer Science or equivalent.
  2. Minimum 5 years related experience or equivalent combination.
  3. Customer service orientation with good communication and interpersonal skills.
  4. Good knowledge of End-user management, support and provisioning.
  5. Relevant experience with Microsoft or third-party security patching.
  6. Relevant experience with End-user technologies, such as Microsoft 365, Windows File Server, SharePoint administration and Mobile Device Management.
  7. Relevant experience with Windows Operating Systems Version upgrade.

POSITION: SENIOR EXECUTIVE

IT SERVICE DESK

MAIN TASKS AND RESPONSBILITIES

  1. Provide it support to staff at all levels, addressing any issues related to endpoint devices.
  2. Maintain accurate Software/Hardware Inventory and ensure timely service reporting.
  3. Maintain high level of awareness on security and compliance related implementation within the corporate network.
  4. Ensure compliance with Company’s IT policies and procedures.
  5. Ensure endpoint devices security is implemented within agreed standards.
  6. Provide support in Technology implementation, ensure proper management and timely delivery based on defined timeline.
  7. Provide support to ensure service baselines, procedure and processes are reviewed periodically.
  8. Troubleshooting issues, analyzing system performance and recommending solutions for implementation.
  9. Provide support to Disaster Recovery team to maintain business continuity.
  10. Carried out any other duties as assigned.

EDUCATION & EXPERIENCE

  1. IT Diploma or Degree in Information Technology, Computer Science or equivalent.
  2. Minimum 5 years related experience or equivalent combination.
  3. Customer service orientation with good communication and interpersonal skills.
  4. Good knowledge of End-user management, support and provisioning.
  5. Relevant experience with Microsoft or third-party security patching.
  6. Relevant experience with End-user technologies, such as Microsoft 365, Windows File Server, SharePoint administration and Mobile Device Management.
  7. Relevant experience with Windows Operating Systems Version upgrade.