Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Level 1 Application Helpdesk Support Engineer

$ 3,000 - $ 3,500 / month
Checking job availability...
Original
Simplified

We are seeking a dedicated and detail-oriented Level 1 Application Helpdesk Support professional to provide exceptional technical assistance to our application users. As the first line of support, you will be responsible for resolving a wide range of application-related issues and ensuring that all users receive prompt and efficient service. You will work closely with the Level 2 engineers for escalations and ensure that standard operating procedures are followed.

Key Responsibilities:

  • Provide prompt and effective technical support for application-related issues via phone, email, or chat, ensuring a timely resolution.
  • Escalate unresolved technical issues to the Level 2 engineers while maintaining communication with users.
  • Provide assistance in holding and releasing jobs in the Jobs Scheduler system.
  • Run scripts provided by the applications or infrastructure team to support ongoing operational needs.
  • Troubleshoot complex technical problems related to applications, offering solutions based on established procedures.
  • Collaborate with internal teams for issue resolution when necessary, ensuring all user concerns are addressed in a timely manner.
  • Maintain accurate and up-to-date call logs, ensuring that all incidents and requests are tracked and documented appropriately.
  • Ensure timely closure of all cases with detailed notes and resolutions, following the organization's call management procedures.

Qualifications:

  • Previous experience in technical support or IT helpdesk services is a plus.
  • Basic knowledge of application support, troubleshooting, and systems operations.
  • Strong communication skills, both written and verbal, with the ability to interact with users at all levels.
  • Ability to work effectively under pressure and prioritize tasks.
  • Familiarity with job scheduling systems and script execution is a bonus.
  • Attention to detail and commitment to providing excellent customer service.

To apply, simply click the "Apply" button or send your updated profile to

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

We are seeking a dedicated and detail-oriented Level 1 Application Helpdesk Support professional to provide exceptional technical assistance to our application users. As the first line of support, you will be responsible for resolving a wide range of application-related issues and ensuring that all users receive prompt and efficient service. You will work closely with the Level 2 engineers for escalations and ensure that standard operating procedures are followed.

Key Responsibilities:

  • Provide prompt and effective technical support for application-related issues via phone, email, or chat, ensuring a timely resolution.
  • Escalate unresolved technical issues to the Level 2 engineers while maintaining communication with users.
  • Provide assistance in holding and releasing jobs in the Jobs Scheduler system.
  • Run scripts provided by the applications or infrastructure team to support ongoing operational needs.
  • Troubleshoot complex technical problems related to applications, offering solutions based on established procedures.
  • Collaborate with internal teams for issue resolution when necessary, ensuring all user concerns are addressed in a timely manner.
  • Maintain accurate and up-to-date call logs, ensuring that all incidents and requests are tracked and documented appropriately.
  • Ensure timely closure of all cases with detailed notes and resolutions, following the organization's call management procedures.

Qualifications:

  • Previous experience in technical support or IT helpdesk services is a plus.
  • Basic knowledge of application support, troubleshooting, and systems operations.
  • Strong communication skills, both written and verbal, with the ability to interact with users at all levels.
  • Ability to work effectively under pressure and prioritize tasks.
  • Familiarity with job scheduling systems and script execution is a bonus.
  • Attention to detail and commitment to providing excellent customer service.

To apply, simply click the "Apply" button or send your updated profile to

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.