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Operations Manager (Clinic Services)

  • Full Time, onsite
  • MA KUANG CHINESE MEDICINE & RESEARCH CENTRE PTE LTD
  • Islandwide, Singapore
$ 3,700 - $ 4,700 / month

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Responsibilities

  • Implement clinic service SOP and improve patients service quality to meet customer satisfaction
  • Execute the process of providing TCM services in the company
  • Liaise with clinic managers to monitor clinic overall management and track sales performance
  • Ensure smooth running of clinic operations
  • Handle, resolve and communicate complaints and incidents
  • Execute all company’s therapists related matters including but not limited to: Roster/schedule/conduct/performance
  • Plan and execute referral scheme between different healthcare partners.
  • Any ad hoc duties assigned according to business needs.

Requirements

  • Experience in TCM / Spa / Western Clinic / Aesthetic / related field
  • Min Diploma / Degree in any field
  • Good organizational and time-management skills
  • Ability to multi-task and perform well in stressful situations
  • Communication skills with customer service orientation
  • Meticulous with a keen eye for details
  • Works well independently and has strong operational skills
  • Develops strong relationships with co-workers and has strong leadership skills

We regret to inform only shortlisted candidates will be notified.

Responsibilities

  • Implement clinic service SOP and improve patients service quality to meet customer satisfaction
  • Execute the process of providing TCM services in the company
  • Liaise with clinic managers to monitor clinic overall management and track sales performance
  • Ensure smooth running of clinic operations
  • Handle, resolve and communicate complaints and incidents
  • Execute all company’s therapists related matters including but not limited to: Roster/schedule/conduct/performance
  • Plan and execute referral scheme between different healthcare partners.
  • Any ad hoc duties assigned according to business needs.

Requirements

  • Experience in TCM / Spa / Western Clinic / Aesthetic / related field
  • Min Diploma / Degree in any field
  • Good organizational and time-management skills
  • Ability to multi-task and perform well in stressful situations
  • Communication skills with customer service orientation
  • Meticulous with a keen eye for details
  • Works well independently and has strong operational skills
  • Develops strong relationships with co-workers and has strong leadership skills

We regret to inform only shortlisted candidates will be notified.