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System Administration Support (AA04)
We are seeking skilled and detail-oriented professionals to join our team as a System Administration Support specialist. In this role, you will be responsible for administering and providing operational support for a diverse and complex IT landscape that includes SAP ERP, SAP BW, SAP Fiori, HANA Database, ASE Database, and other critical components. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a dynamic environment.
Key Responsibilities:
1. System Administration and Monitoring
- Oversee the day-to-day administration of SAP ERP, SAP BW, SAP Fiori, HANA Database, and ASE Database systems.
- Perform regular health checks, monitoring system performance, and ensuring high availability and reliability of all components.
- Proactively identify and resolve performance bottlenecks and system issues to ensure seamless operations.
2. System Upgrades and Patch Management
- Plan, coordinate, and execute system upgrades, enhancements, and patch applications across all supported platforms.
- Ensure compliance with organizational policies and minimize downtime during upgrades by leveraging effective change management practices.
- Document upgrade procedures and changes to maintain an up-to-date knowledge base.
3. Backup, Recovery, and Security
- Implement and maintain robust backup and recovery processes for all databases and systems in the landscape.
- Monitor system security, manage user access control, and ensure adherence to data protection regulations.
- Collaborate with the cybersecurity team to identify and mitigate potential vulnerabilities.
4. Incident Management and Troubleshooting
- Respond promptly to incidents and service requests related to system performance or failures.
- Conduct root cause analysis for recurring issues and implement permanent resolutions to prevent future occurrences.
- Work closely with cross-functional teams to address complex technical challenges.
5. Documentation and Knowledge Sharing
- Create and maintain detailed documentation for system configurations, operational procedures, and troubleshooting guides.
- Train team members or end-users on best practices and new functionalities introduced in the landscape.
- Stay updated on emerging technologies and contribute to continuous improvement initiatives.
Qualifications / Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 3+ years of experience in system administration or IT operations with a focus on SAP systems and databases.
- Strong knowledge of SAP ERP, SAP BW, SAP Fiori, HANA Database, and ASE Database architecture and administration.
- Proficiency in troubleshooting complex technical issues across multiple platforms.
- Familiarity with backup/recovery tools, monitoring solutions, and security best practices.
- Excellent communication skills and the ability to work collaboratively in a team-oriented environment.
- Certifications in SAP or database administration (e.g., SAP Certified Technology Associate) are a plus.
Join our team to play a pivotal role in maintaining the stability and performance of our critical IT systems while contributing to the success of our organization!
We are seeking skilled and detail-oriented professionals to join our team as a System Administration Support specialist. In this role, you will be responsible for administering and providing operational support for a diverse and complex IT landscape that includes SAP ERP, SAP BW, SAP Fiori, HANA Database, ASE Database, and other critical components. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a dynamic environment.
Key Responsibilities:
1. System Administration and Monitoring
- Oversee the day-to-day administration of SAP ERP, SAP BW, SAP Fiori, HANA Database, and ASE Database systems.
- Perform regular health checks, monitoring system performance, and ensuring high availability and reliability of all components.
- Proactively identify and resolve performance bottlenecks and system issues to ensure seamless operations.
2. System Upgrades and Patch Management
- Plan, coordinate, and execute system upgrades, enhancements, and patch applications across all supported platforms.
- Ensure compliance with organizational policies and minimize downtime during upgrades by leveraging effective change management practices.
- Document upgrade procedures and changes to maintain an up-to-date knowledge base.
3. Backup, Recovery, and Security
- Implement and maintain robust backup and recovery processes for all databases and systems in the landscape.
- Monitor system security, manage user access control, and ensure adherence to data protection regulations.
- Collaborate with the cybersecurity team to identify and mitigate potential vulnerabilities.
4. Incident Management and Troubleshooting
- Respond promptly to incidents and service requests related to system performance or failures.
- Conduct root cause analysis for recurring issues and implement permanent resolutions to prevent future occurrences.
- Work closely with cross-functional teams to address complex technical challenges.
5. Documentation and Knowledge Sharing
- Create and maintain detailed documentation for system configurations, operational procedures, and troubleshooting guides.
- Train team members or end-users on best practices and new functionalities introduced in the landscape.
- Stay updated on emerging technologies and contribute to continuous improvement initiatives.
Qualifications / Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 3+ years of experience in system administration or IT operations with a focus on SAP systems and databases.
- Strong knowledge of SAP ERP, SAP BW, SAP Fiori, HANA Database, and ASE Database architecture and administration.
- Proficiency in troubleshooting complex technical issues across multiple platforms.
- Familiarity with backup/recovery tools, monitoring solutions, and security best practices.
- Excellent communication skills and the ability to work collaboratively in a team-oriented environment.
- Certifications in SAP or database administration (e.g., SAP Certified Technology Associate) are a plus.
Join our team to play a pivotal role in maintaining the stability and performance of our critical IT systems while contributing to the success of our organization!