Librarian (11 November 2024 – 10 October 2025) - $14/hr
Duty Officer- Customer Service backend Support:
- Handling of Enquiries through walk-in. Through such enquires process the following:
- Membership Registration (
- Accounts related (fines dispute/waiver, accounts verification, checking lost price, claim returned, printing of receipt for patrons who insist on receipts, reset Library ID, MMS access code, manual issue library items if system offline, consent to lift block)
- Lost and Found Items (collection of compliant cards, personal items, collection of school books)
- Issuing of Collaterals for Services/Redemption
- Handling incidents, fire alarms (when required)
- Troubleshooting and replenishing Book Bugs cards
- Acknowledging/Repairing of slight damaged items (patron insists to borrow)
- Attending to SBS feedback (eg unable to check in, non booked patron sat on booked seat)
- Disarm alarm triggered items
- Assist Roving Officer (eg attending to high enquiries)
- No Wrong Door policy à Assist patrons with directions/enquiries
- Troubleshooting issues on patron’s devices (phones, laptops, eReader devices)
- Programme: Online registration, queries on library programmes
Volunteers Management
- Conduct briefing for new volunteers (show the volunteer-run space, explain and demonstrate tasks like shelfreading, shelving, straightening)
- Assist to observe on the volunteers activities and update LOs, if any tasks are done incorrectly
- Attend to Volunteers’ feedback after each shift ends which may occur daily (eg messy shelves during school holidays, feedback on other volunteer behaviour, etc)
Other Back-end Support
- Assist in processing the following backend logistics
- Handling key movements and visitor Log (deliveries of collaterals)
- Answering calls and intercoms
- Monitoring of CCTV
- Making Public Announcements
- Monitoring and troubleshooting systems
- Items received for Legal Deposit
Information
- Salary: $14.00 per hour
- Working Days: 5 days per week based on roster, will include weekends when needed
- Working Hours: 8am - 5pm or 12pm - 9pm (either shift to be rostered)
- Location: Bencoolen MRT
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at . If you wish to withdraw your consent, please drop us an ) to let us know. Please feel free to contact us if you have any queries
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)
Duty Officer- Customer Service backend Support:
- Handling of Enquiries through walk-in. Through such enquires process the following:
- Membership Registration (
- Accounts related (fines dispute/waiver, accounts verification, checking lost price, claim returned, printing of receipt for patrons who insist on receipts, reset Library ID, MMS access code, manual issue library items if system offline, consent to lift block)
- Lost and Found Items (collection of compliant cards, personal items, collection of school books)
- Issuing of Collaterals for Services/Redemption
- Handling incidents, fire alarms (when required)
- Troubleshooting and replenishing Book Bugs cards
- Acknowledging/Repairing of slight damaged items (patron insists to borrow)
- Attending to SBS feedback (eg unable to check in, non booked patron sat on booked seat)
- Disarm alarm triggered items
- Assist Roving Officer (eg attending to high enquiries)
- No Wrong Door policy à Assist patrons with directions/enquiries
- Troubleshooting issues on patron’s devices (phones, laptops, eReader devices)
- Programme: Online registration, queries on library programmes
Volunteers Management
- Conduct briefing for new volunteers (show the volunteer-run space, explain and demonstrate tasks like shelfreading, shelving, straightening)
- Assist to observe on the volunteers activities and update LOs, if any tasks are done incorrectly
- Attend to Volunteers’ feedback after each shift ends which may occur daily (eg messy shelves during school holidays, feedback on other volunteer behaviour, etc)
Other Back-end Support
- Assist in processing the following backend logistics
- Handling key movements and visitor Log (deliveries of collaterals)
- Answering calls and intercoms
- Monitoring of CCTV
- Making Public Announcements
- Monitoring and troubleshooting systems
- Items received for Legal Deposit
Information
- Salary: $14.00 per hour
- Working Days: 5 days per week based on roster, will include weekends when needed
- Working Hours: 8am - 5pm or 12pm - 9pm (either shift to be rostered)
- Location: Bencoolen MRT
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at . If you wish to withdraw your consent, please drop us an ) to let us know. Please feel free to contact us if you have any queries
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)