Operation Manager

Quality, Service & Cleanliness

· Oversee the smooth operation of all stores. Work with Store Managers to resolve bottlenecks and improve productivity.

· Work closely with store management to maintain a high level of housekeeping at all stores.

· Responsible for providing outstanding quality, service and cleanliness to all our customers at the stores.

· Ensure that all Food and Beverage is prepared according to SOP with observing the proper sanitation procedures.

· Responsible for the smooth coordination and execution of all event orders. This includes working closely with the customer to meet their needs for the event.

· Follow up on implementation of new products and procedures at all stores.

• Ensure that all stores’ security procedures are followed.

Sales

· Responsible for meeting or exceeding sales budgets for all stores by working closely with the store management to brain storm new sales building activities.

· Responsible for smooth execution of all promotions within the stores so as to ensure good sales in the stores.

· Work closely with General Manager in the Company’s sales building activities.

People Management

· Ensure that all Company policies are enforced at the stores.

· Responsible for establishing an excellent line of communication between the HQ and stores pertaining to operational issues.

· Ensure that all stores are sufficiently staffed for proper coverage throughout the outlets’ operational hours.

Profit And Cost Control

· Manage and review variable cost targets (Labour, COGS and semi variables).

· Responsible for all store contracts pertaining to cleaning, maintenance, pest control, etc.

· Overall responsible in minimizing expenses for all stores such as utilities, printing & usage of stationery, repair and maintenance

· Work closely with Supply Chain Team for costs saving measures for these contracts.

· Analyse the P&L statement and formulates action plans to improve overall profit.

· Overall responsible in reducing food and drinks wastage in the all stores though proper handling.

· Ensure that all stores do not hold excessive inventory stock.

· Overall responsible for direct costs all the stores.

• Ensure compliance of company’s ISO Quality Management System.
• Forecast & Budget of store sales.
• Overall responsible for salaries and related expenses and ensure proper planning of weekly roster in all stores.
• Review Labour matrix based on store revenue or sales to manage labour cost.

Any other duties and responsibilities as assigned by Management.

Quality, Service & Cleanliness

· Oversee the smooth operation of all stores. Work with Store Managers to resolve bottlenecks and improve productivity.

· Work closely with store management to maintain a high level of housekeeping at all stores.

· Responsible for providing outstanding quality, service and cleanliness to all our customers at the stores.

· Ensure that all Food and Beverage is prepared according to SOP with observing the proper sanitation procedures.

· Responsible for the smooth coordination and execution of all event orders. This includes working closely with the customer to meet their needs for the event.

· Follow up on implementation of new products and procedures at all stores.

• Ensure that all stores’ security procedures are followed.

Sales

· Responsible for meeting or exceeding sales budgets for all stores by working closely with the store management to brain storm new sales building activities.

· Responsible for smooth execution of all promotions within the stores so as to ensure good sales in the stores.

· Work closely with General Manager in the Company’s sales building activities.

People Management

· Ensure that all Company policies are enforced at the stores.

· Responsible for establishing an excellent line of communication between the HQ and stores pertaining to operational issues.

· Ensure that all stores are sufficiently staffed for proper coverage throughout the outlets’ operational hours.

Profit And Cost Control

· Manage and review variable cost targets (Labour, COGS and semi variables).

· Responsible for all store contracts pertaining to cleaning, maintenance, pest control, etc.

· Overall responsible in minimizing expenses for all stores such as utilities, printing & usage of stationery, repair and maintenance

· Work closely with Supply Chain Team for costs saving measures for these contracts.

· Analyse the P&L statement and formulates action plans to improve overall profit.

· Overall responsible in reducing food and drinks wastage in the all stores though proper handling.

· Ensure that all stores do not hold excessive inventory stock.

· Overall responsible for direct costs all the stores.

• Ensure compliance of company’s ISO Quality Management System.
• Forecast & Budget of store sales.
• Overall responsible for salaries and related expenses and ensure proper planning of weekly roster in all stores.
• Review Labour matrix based on store revenue or sales to manage labour cost.

Any other duties and responsibilities as assigned by Management.