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- Manage localization of all Channel Marketing communication(s) on the agency side
- Co-ordinate a diverse team of project managers, traffic managers, technical leads and administrative staff to ensure an efficient production setup producing high quality output at a fast pace with an accurate and timely reporting structure
- Provide burn reports and analysis to Client and review/recommend on resource level/team structure for planning purposes
- Work with global Channel SME to enhance process/tools and implement efficiency initiatives
- Build strong client relationships which enable a clear understanding of the client's Channel partner structure and print vendors. Be the 'go-to' person for Channel Marketing asset localization and production
- Build strong internal relationships across the agency (Traffic, Content, Interactive, Finance, Operations) and ensure co-operation of the Channel team with other agency functions
- Continuously work on development and implementation of process improvements
- Ensure that the client service team meets their SLAs in terms of creating and updating agendas, timing plans, contact reports, and cost estimates
- Demonstrate expertise in the delivery of projects through management of client expectations, internal processes and department involvement
- Immerse yourself in the client's brand and offering
- Set and manage client expectations ensuring they follow the agreed workflows
- Manage the approval of quarterly budgets, flagging important budget fluctuations to the client
- Work closely with HWW Channel teams in other countries to share best practices
- Ensure that global management is aware of all client issues and proposed solutions (including potential delays) to ensure swift resolution and avoid further escalation
- Act as a brand QC/Guardian - always ensure brand guidelines, QC checklists and procedures are followed
- Ensure the best external talent is always used (liaise with relevant department heads and ensure they pass relevant tests)
- Keep GAD/CSD and FD informed of any circumstances which would positively or negatively affect forecasts
- Demonstrate a thorough understanding of the Hogarth business model, services and technology
- Organize teamwork, create a balanced work schedule and ensure people are able to deliver results
- Degree or diploma and a minimum of 12 years solid agency experience gained working on global retail and/or shopper accounts, from creative development to final production.
- Good knowledge of print, colour retouching, and digital artwork production processes and best practices
- Experience in financial management and understanding the importance of accurate financial management.
- Excellent spreadsheet skills in both Excel and Numbers.
- Excellent communication skills, written and verbal, in English.
- Attention to detail, analytical thinking ability and passion for the work are essential.
- A hands-on, can-do approach to solving problems.
- The ability to prioritize and work quickly and efficiently within very tight time frames.
- Must be able to travel as required, sometimes several weeks at a time.
- Manage localization of all Channel Marketing communication(s) on the agency side
- Co-ordinate a diverse team of project managers, traffic managers, technical leads and administrative staff to ensure an efficient production setup producing high quality output at a fast pace with an accurate and timely reporting structure
- Provide burn reports and analysis to Client and review/recommend on resource level/team structure for planning purposes
- Work with global Channel SME to enhance process/tools and implement efficiency initiatives
- Build strong client relationships which enable a clear understanding of the client's Channel partner structure and print vendors. Be the 'go-to' person for Channel Marketing asset localization and production
- Build strong internal relationships across the agency (Traffic, Content, Interactive, Finance, Operations) and ensure co-operation of the Channel team with other agency functions
- Continuously work on development and implementation of process improvements
- Ensure that the client service team meets their SLAs in terms of creating and updating agendas, timing plans, contact reports, and cost estimates
- Demonstrate expertise in the delivery of projects through management of client expectations, internal processes and department involvement
- Immerse yourself in the client's brand and offering
- Set and manage client expectations ensuring they follow the agreed workflows
- Manage the approval of quarterly budgets, flagging important budget fluctuations to the client
- Work closely with HWW Channel teams in other countries to share best practices
- Ensure that global management is aware of all client issues and proposed solutions (including potential delays) to ensure swift resolution and avoid further escalation
- Act as a brand QC/Guardian - always ensure brand guidelines, QC checklists and procedures are followed
- Ensure the best external talent is always used (liaise with relevant department heads and ensure they pass relevant tests)
- Keep GAD/CSD and FD informed of any circumstances which would positively or negatively affect forecasts
- Demonstrate a thorough understanding of the Hogarth business model, services and technology
- Organize teamwork, create a balanced work schedule and ensure people are able to deliver results
- Degree or diploma and a minimum of 12 years solid agency experience gained working on global retail and/or shopper accounts, from creative development to final production.
- Good knowledge of print, colour retouching, and digital artwork production processes and best practices
- Experience in financial management and understanding the importance of accurate financial management.
- Excellent spreadsheet skills in both Excel and Numbers.
- Excellent communication skills, written and verbal, in English.
- Attention to detail, analytical thinking ability and passion for the work are essential.
- A hands-on, can-do approach to solving problems.
- The ability to prioritize and work quickly and efficiently within very tight time frames.
- Must be able to travel as required, sometimes several weeks at a time.