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ServiceNow Administrator

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Location: Singapore

Job Type: Full-time

About Us:

LinkTree Corp is a Singapore-based company with operations extending to Vietnam. We bridge local talent with global opportunities, specializing in providing innovative solutions and resource augmentation to help our clients achieve their business goals. We are currently seeking a talented ServiceNow Engineer to join our dynamic team and contribute to our continued success.

For more information, visit our website: linktreecorp.com

Job Summary:

The ServiceNow Engineer will have hands-on experience in developing, configuring, and maintaining the ServiceNow platform to optimize workflows, improve efficiency, and deliver seamless service delivery. This role requires strong analytical skills, technical expertise, and a collaborative mindset to work with cross-functional teams and stakeholders.

Key Responsibilities

Platform Development and Configuration

  1. Design, develop, and implement custom workflows, modules, and integrations on the ServiceNow platform.
  2. Configure ServiceNow applications, including ITSM, ITOM, HRSD, CSM, and others, based on business needs.
  3. Create and manage UI policies, business rules, client scripts, and workflows.

Administration and Maintenance

  1. Perform platform upgrades, patches, and enhancements to ensure system reliability and security.
  2. Monitor system performance and resolve incidents, bugs, or technical issues promptly.
  3. Maintain data integrity and ensure compliance with best practices and organizational standards.

Integration and Customization

  1. Collaborate with internal and external teams to design and implement integrations with third-party systems.
  2. Develop custom applications or enhance existing ones to meet unique business requirements.

Stakeholder Collaboration

  1. Work closely with business units to understand and document requirements, translating them into technical solutions.
  2. Provide technical guidance and support training to end-users and team members.

Innovation and Optimization

  1. Identify opportunities for process automation and improvement using the ServiceNow platform.
  2. Stay updated on the latest ServiceNow features and industry trends to propose innovative solutions.

Qualifications:

  • Proficiency in ServiceNow platform development, including ServiceNow Studio, Flow Designer, and Scripting (JavaScript, HTML, CSS).
  • Junior ServiceNow Engineer: Less than 2 years of experience with ServiceNow or similar platforms.
  • Mid-Level ServiceNow Engineer: 3 to 5 years of hands-on experience working with ServiceNow.
  • Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, and CSM.
  • Experience with integrations using REST/SOAP APIs, LDAP, SSO, and MID Server.
  • Hands-on experience with ServiceNow upgrades, version management, and performance optimization.
  • ServiceNow Certified System Administrator (CSA) – required.
  • Advanced certifications (e.g., Certified Implementation Specialist, Certified Application Developer) – preferred.
  • Excellent problem-solving and analytical skills, with strong verbal and written communication abilities to interact with both technical and non-technical stakeholders.

Location: Singapore

Job Type: Full-time

About Us:

LinkTree Corp is a Singapore-based company with operations extending to Vietnam. We bridge local talent with global opportunities, specializing in providing innovative solutions and resource augmentation to help our clients achieve their business goals. We are currently seeking a talented ServiceNow Engineer to join our dynamic team and contribute to our continued success.

For more information, visit our website: linktreecorp.com

Job Summary:

The ServiceNow Engineer will have hands-on experience in developing, configuring, and maintaining the ServiceNow platform to optimize workflows, improve efficiency, and deliver seamless service delivery. This role requires strong analytical skills, technical expertise, and a collaborative mindset to work with cross-functional teams and stakeholders.

Key Responsibilities

Platform Development and Configuration

  1. Design, develop, and implement custom workflows, modules, and integrations on the ServiceNow platform.
  2. Configure ServiceNow applications, including ITSM, ITOM, HRSD, CSM, and others, based on business needs.
  3. Create and manage UI policies, business rules, client scripts, and workflows.

Administration and Maintenance

  1. Perform platform upgrades, patches, and enhancements to ensure system reliability and security.
  2. Monitor system performance and resolve incidents, bugs, or technical issues promptly.
  3. Maintain data integrity and ensure compliance with best practices and organizational standards.

Integration and Customization

  1. Collaborate with internal and external teams to design and implement integrations with third-party systems.
  2. Develop custom applications or enhance existing ones to meet unique business requirements.

Stakeholder Collaboration

  1. Work closely with business units to understand and document requirements, translating them into technical solutions.
  2. Provide technical guidance and support training to end-users and team members.

Innovation and Optimization

  1. Identify opportunities for process automation and improvement using the ServiceNow platform.
  2. Stay updated on the latest ServiceNow features and industry trends to propose innovative solutions.

Qualifications:

  • Proficiency in ServiceNow platform development, including ServiceNow Studio, Flow Designer, and Scripting (JavaScript, HTML, CSS).
  • Junior ServiceNow Engineer: Less than 2 years of experience with ServiceNow or similar platforms.
  • Mid-Level ServiceNow Engineer: 3 to 5 years of hands-on experience working with ServiceNow.
  • Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, and CSM.
  • Experience with integrations using REST/SOAP APIs, LDAP, SSO, and MID Server.
  • Hands-on experience with ServiceNow upgrades, version management, and performance optimization.
  • ServiceNow Certified System Administrator (CSA) – required.
  • Advanced certifications (e.g., Certified Implementation Specialist, Certified Application Developer) – preferred.
  • Excellent problem-solving and analytical skills, with strong verbal and written communication abilities to interact with both technical and non-technical stakeholders.