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Customer Service Receptionist

Salary undisclosed

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Job summary:
  • Flexible hours available
  • No experience required for this role
  • Working rights required for this role
  • Expected salary: $2,000 - $4,000 per month
  • Immediate start available

Roles & Responsibilities

JEAN YIP GROUP IS GROWING OUR TEAM!

// SINGAPORE’S TOP HAIR AND BEAUTY SALON CHAIN IN SINGAPORE // OVER 70 OUTLETS ISLANDWIDE //

We are looking for Customer Service Officer to join our team. Build your career with us with:

ATTRACTIVE BASIC + COMMISSION + BONUS

Ongoing Trainings and Mentorship programs for continuous growth and development

Grooming Benefits + Vouchers + Paid Leaves

Team Bonding Event

If you are a passionate individual with a positive attitude and hunger for success, you are the person we are looking for! We believe in a positive work environment that rewards and motivates our exceptional team.

Job Description

  • Manning of front desk at outlet

  • Responsible for enquiries through phone and walk-in customers

  • Build Rapport with customers and ensure customer satisfaction

  • Initiate phone calls to invite new customers to outlet to achieve new customer visit target

  • Follow up with new and existing customers on their appointments

  • Arrange appointment for stylists/beauticians/consultants

  • Process customers' bills promptly and correctly using outlet’s Point of Sales (POS)

  • Key customers’ records into computer systems promptly and correctly

  • Handle outlet’s computer systems such as POS, appointment booking system and other required systems

  • Prepare and submit reports required by company e.g., Marketing Efficiency Report and Course Balance Report

  • Assist Branch Manager to ensure smooth running of outlet operations in compliance with company policy