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Customer Service Admin

Salary undisclosed

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Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,300 - $2,800 per month
  • Immediate start available

Description

About the Job

Our Customer Service Team provides top-notch first point-of-contact for responding to all incoming customer inquiries, taking customer feedback, and finding solutions to their everyday technical problems.

What's in the Job

  • You are expected to provide first-level and point-of-contact for all inbound merchant inquiries over the telephone, emails, and other communication modes.

  • Provide telephone technical troubleshooting and problem resolution.

  • Document, track, and keep an up-to-date inquiries account on the Support Desk / CRM software on all merchant inquiries, feedback, and problem resolution status.

  • As part of the job, you must provide administrative support such as document digitization, data verification, and working with the other teams in customer technical problem resolution.

The Candidate

  • At least 1 year of prior experience in tech-related customer support.

  • Completed Cambridge-Singapore GCE "O" Level, its equivalent or higher.

  • Excellent communication skills, pleasant personality, and performance well under pressure.

  • You must have an eye for detail and work well in a team environment.

  • Competent in the use of Microsoft Windows, Microsoft Office, and use of Internet-based applications.

  • Prior experience in using Support Desk and CRM applications will be an advantage.

  • Spoken and written English is a must.

  • Willing to work on rotating Day and Night Shifts, weekends, and public holidays.

Thank you.

*Interested please