What the role is:The Judiciary - comprising the Supreme Court, State Courts and Family Justice Courts - is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated and coordinated to serve as one judiciary. As an organ of state, the Judiciary's function is to independently administer justice. Headed by the Chief Justice, we are a forward-looking, innovative and trusted judiciary. Built on judicial professionalism and transparency, we maintain the highest standards of integrity in safeguarding our community. We pledge to ensure equal and continuous access to justice, and we are committed to deliver justice that is fair and impartial. A career in SG Courts will enable you to help us achieve the Judiciary's vision of inspiring public trust and confidence in providing an effective and accessible justice system in an outward-facing, court user-centric Judiciary. We welcome you to join our team as: MANAGER / ASSISTANT DIRECTOR USER EXPERIENCE PROJECTS ACCESS TO JUSTICE OFFICE What the role is The Access to Justice Office (A2J Office), under the Chief Executive's Office, drives the Judiciary's transformation into a more outward-facing, user-centric organisation. It does so by initiating and coordinating Whole-of-Judiciary efforts across the three Courts, to provide better experiences to Court users. The four key roles of the A2J Office are to: • Drive A2J Policy: we define what is considered A2J in the Judiciary's context, and look at international best practices to define standards and benchmarks; • Drive A2J Projects: we drive projects to enhance A2J by understanding users' pain-points, addressing gaps and enhancing their service experience; • Track and Scale A2J Efforts: we monitor progress of projects through regular reporting at various platforms, and scale up best practices where possible; and • Support a culture of A2J: we promote A2J through ground-up projects and various forms of communications to support and sustain a mindset of A2J in every officer. If you share our passion in developing a Judiciary that enhances Access to Justice, we welcome you to join us!What you will be working on:Key Responsibilities Reporting to the Deputy Director/Senior Assistant Director (User Experience and Engagement) of the Access to Justice Office, you will: Plan and implement projects • Plan projects and deliverables under the operationalisation plan, by working hand-in-hand with the Policy and Planning team • Contact with key stakeholders on project deliverables • Meticulously track the progress of projects for upward reporting to Management • Design, orchestrate and run workshops with Judiciary Officers and Court Administrators to drive projects, and strategic discussions and alignment • Apply design thinking methods to conduct user research, synthesise the qualitative data to derive user needs and business insights, and prototype low-resolution solutions to iterate solutions with stakeholders • Distil client and organisation insights into design considerations, principles, and documentation to guide respective channels and product teams • Document how the to-be experience comes together using design principles, journey maps, user flows and service blueprints • Co-create with team or agency partners to develop and implement new interventions and solutions across the connected customer journey based on gaps in the current state • Support the development of change management plans • Conduct impact and outcomes evaluation across the A2J team's efforts Undertake Engagement Efforts • Nurture, guide and coach a community of Judiciary officers known as the Access to Justice Workgroup to increase competencies in user-centric design and implement projects to further access to justice • Conceptualise and organise Judiciary-wide interventions in the form of initiatives and events to encourage user-centric thinking in the Judiciary and with the Judiciary's stakeholders As part of exposure to broader government priorities and to enable network building, individuals will also be assigned to contribute to selected assignments from the User Experience and Engagement team, and to be part of or lead secretariat duties to key committees, organising events and campaigns and making presentations at various forums.What we are looking for:We are looking for motivated individuals who use their initiative, exercise leadership and are proactive about their work. You should be comfortable with ambiguity, be action-focused, and be comfortable to explore new ideas and work them to deliver desired outcomes. You should also be flexible to take on varying kinds of tasks. Key Competencies Required [Thinking Clearly and Making Sound Judgements] • Strong project management skills. Preferably at least 5 years of working experience leading projects. • Able to work with ambiguity and loosely defined problem spaces and synthesise data points and ground realities to sense-make, propose and implement sound and timely solutions with stakeholders in mind. • Able to distil issues and articulate views in a clear and succinct manner. [Working Effectively with Stakeholders] • Must enjoy working with people, and having an interest to develop others. • Knowledge of Organisation Development (OD) will be a plus • Able to work closely with other Public Service agencies to drive the service transformation initiative and achieve better coordination and seamless integration of technology and processes. Influence and get agencies to see beyond their individual agency's missions, towards a collective purpose of seamless service delivery for the citizens. To achieve this, you should possess the ability to communicate effectively through written and oral presentation. • Excellent interpersonal and communications skills to manage staff and stakeholders • Excellent presentation and writing skills [Creative Thinking and Problem Solving] • A self-starter mind-set, exemplified by high initiative and resourcefulness to solve problems. • Able to develop and execute ideas and initiatives where there may be no precedent. • Able to demonstrate creativity in generating solutions to complex issues. [Customer Experience and Service Design]: • Contextualise and apply design methodologies and processes to understand different customer segments (e.g. characteristics, behaviours and needs) and design services around customer journey and experience [System Thinking]: • See the different levels of the system in the organisation, their interconnections and interdependencies, and applies understanding to the work performed. [Change Implementation]: • Assess change risk and readiness to develop and implement interventions that help officers transit through the change to achieve the intended successful outcomes Note: The successful candidate will be appointed on a one-year probationary contract in the first instance. Only short-listed candidates will be notified. Thank you for your interest in this position and in the Judiciary.About Supreme Court:Standing at the apex of an effective and efficient court system, the Supreme Court's vision is to be a “Leading, Trusted Judiciary. Ready for Tomorrow”. Our mission is to provide accessible justice that commands trust, respect and confidence. These are our success outcomes: - A thought leader in jurisprudence and court excellence; - Effective access to fair hearings; - High performing, service-oriented and passionate workforce; and - Innovative and future-ready organisation A career at the Supreme Court will enable you to contribute and enhance the administration of justice. You will be part of a committed team of professionals who seek to provide access to justice with fairness, impartiality, integrity and responsiveness.
What the role is:The Judiciary - comprising the Supreme Court, State Courts and Family Justice Courts - is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated and coordinated to serve as one judiciary. As an organ of state, the Judiciary's function is to independently administer justice. Headed by the Chief Justice, we are a forward-looking, innovative and trusted judiciary. Built on judicial professionalism and transparency, we maintain the highest standards of integrity in safeguarding our community. We pledge to ensure equal and continuous access to justice, and we are committed to deliver justice that is fair and impartial. A career in SG Courts will enable you to help us achieve the Judiciary's vision of inspiring public trust and confidence in providing an effective and accessible justice system in an outward-facing, court user-centric Judiciary. We welcome you to join our team as: MANAGER / ASSISTANT DIRECTOR USER EXPERIENCE PROJECTS ACCESS TO JUSTICE OFFICE What the role is The Access to Justice Office (A2J Office), under the Chief Executive's Office, drives the Judiciary's transformation into a more outward-facing, user-centric organisation. It does so by initiating and coordinating Whole-of-Judiciary efforts across the three Courts, to provide better experiences to Court users. The four key roles of the A2J Office are to: • Drive A2J Policy: we define what is considered A2J in the Judiciary's context, and look at international best practices to define standards and benchmarks; • Drive A2J Projects: we drive projects to enhance A2J by understanding users' pain-points, addressing gaps and enhancing their service experience; • Track and Scale A2J Efforts: we monitor progress of projects through regular reporting at various platforms, and scale up best practices where possible; and • Support a culture of A2J: we promote A2J through ground-up projects and various forms of communications to support and sustain a mindset of A2J in every officer. If you share our passion in developing a Judiciary that enhances Access to Justice, we welcome you to join us!What you will be working on:Key Responsibilities Reporting to the Deputy Director/Senior Assistant Director (User Experience and Engagement) of the Access to Justice Office, you will: Plan and implement projects • Plan projects and deliverables under the operationalisation plan, by working hand-in-hand with the Policy and Planning team • Contact with key stakeholders on project deliverables • Meticulously track the progress of projects for upward reporting to Management • Design, orchestrate and run workshops with Judiciary Officers and Court Administrators to drive projects, and strategic discussions and alignment • Apply design thinking methods to conduct user research, synthesise the qualitative data to derive user needs and business insights, and prototype low-resolution solutions to iterate solutions with stakeholders • Distil client and organisation insights into design considerations, principles, and documentation to guide respective channels and product teams • Document how the to-be experience comes together using design principles, journey maps, user flows and service blueprints • Co-create with team or agency partners to develop and implement new interventions and solutions across the connected customer journey based on gaps in the current state • Support the development of change management plans • Conduct impact and outcomes evaluation across the A2J team's efforts Undertake Engagement Efforts • Nurture, guide and coach a community of Judiciary officers known as the Access to Justice Workgroup to increase competencies in user-centric design and implement projects to further access to justice • Conceptualise and organise Judiciary-wide interventions in the form of initiatives and events to encourage user-centric thinking in the Judiciary and with the Judiciary's stakeholders As part of exposure to broader government priorities and to enable network building, individuals will also be assigned to contribute to selected assignments from the User Experience and Engagement team, and to be part of or lead secretariat duties to key committees, organising events and campaigns and making presentations at various forums.What we are looking for:We are looking for motivated individuals who use their initiative, exercise leadership and are proactive about their work. You should be comfortable with ambiguity, be action-focused, and be comfortable to explore new ideas and work them to deliver desired outcomes. You should also be flexible to take on varying kinds of tasks. Key Competencies Required [Thinking Clearly and Making Sound Judgements] • Strong project management skills. Preferably at least 5 years of working experience leading projects. • Able to work with ambiguity and loosely defined problem spaces and synthesise data points and ground realities to sense-make, propose and implement sound and timely solutions with stakeholders in mind. • Able to distil issues and articulate views in a clear and succinct manner. [Working Effectively with Stakeholders] • Must enjoy working with people, and having an interest to develop others. • Knowledge of Organisation Development (OD) will be a plus • Able to work closely with other Public Service agencies to drive the service transformation initiative and achieve better coordination and seamless integration of technology and processes. Influence and get agencies to see beyond their individual agency's missions, towards a collective purpose of seamless service delivery for the citizens. To achieve this, you should possess the ability to communicate effectively through written and oral presentation. • Excellent interpersonal and communications skills to manage staff and stakeholders • Excellent presentation and writing skills [Creative Thinking and Problem Solving] • A self-starter mind-set, exemplified by high initiative and resourcefulness to solve problems. • Able to develop and execute ideas and initiatives where there may be no precedent. • Able to demonstrate creativity in generating solutions to complex issues. [Customer Experience and Service Design]: • Contextualise and apply design methodologies and processes to understand different customer segments (e.g. characteristics, behaviours and needs) and design services around customer journey and experience [System Thinking]: • See the different levels of the system in the organisation, their interconnections and interdependencies, and applies understanding to the work performed. [Change Implementation]: • Assess change risk and readiness to develop and implement interventions that help officers transit through the change to achieve the intended successful outcomes Note: The successful candidate will be appointed on a one-year probationary contract in the first instance. Only short-listed candidates will be notified. Thank you for your interest in this position and in the Judiciary.About Supreme Court:Standing at the apex of an effective and efficient court system, the Supreme Court's vision is to be a “Leading, Trusted Judiciary. Ready for Tomorrow”. Our mission is to provide accessible justice that commands trust, respect and confidence. These are our success outcomes: - A thought leader in jurisprudence and court excellence; - Effective access to fair hearings; - High performing, service-oriented and passionate workforce; and - Innovative and future-ready organisation A career at the Supreme Court will enable you to contribute and enhance the administration of justice. You will be part of a committed team of professionals who seek to provide access to justice with fairness, impartiality, integrity and responsiveness.
