What the role is:Description of Group Looking for a workplace with passion and commitment to empower and restore lives of the vulnerable population in Singapore? Join the Rehabilitation and Protection Group (RPG)! Description of Division/Branch RPG provides statutory intervention and leads in child protection and adult protection policies and processes to safeguard Children and Young Persons (CYPs) as well as Vulnerable Adults (VAs) in Singapore. The science and art of our work remain very much firmly rooted in keeping vulnerable persons safe from harm, working in partnership with families and stakeholders such as the schools, hospitals and other community partners. CPS' Service Management Team plays a pivotal role in optimising manpower resources and enhancing client safety through the expansion of the volunteer base and strategic outsourcing of operational functions to vendors.What you will be working on:As the Senior Manager of the Service Management Team, you are responsible for maintaining comprehensive oversight of vendors, partnering them to ensure effective service delivery and compliance to practice standards. You will also collaborate with internal stakeholders (such as operations, service planning, and procurement teams) to identify and align vendor services with business needs and objectives while mitigating risks, so that CPS receives optimal value from its vendor partnerships. Responsibilities Reporting to the Assistant Director / Team Lead, you will: • Support the programme development, implementation and evaluation, data collection, and the reviews of the operational policies and processes to ensure operational effectiveness and efficiency • Assist to oversee the vendors' day-to-day performance which includes onboarding, training, operationalizing of functions, monitoring case outcomes, and providing guidance to the vendors to meet CPS' operational needs and practice standards • Review and coordinate case referrals and service requests, discuss and provide case consults to operational teams and service providers to ensure right-siting of referrals/requests and appropriate escalation response rendered when safety concerns arise • Analyze data, observe prevailing ops practices and propose improvements for existing safety operations through close collaboration with cross-functional teams and contribute to the development of frameworks, tools or processes that will enhance client safety • Work with operational teams on recovery efforts for critical incidents involving vendor and the families, which may include direct engagement with families • Contribute to professional development and competency-building within the team through structured supervision and/or coaching of team members to facilitate knowledge transferWhat we are looking for:Requirements • Tertiary qualification in Social Work, Psychology, or related disciplines • At least 3-5 years of relevant experience working with vulnerable children and families, and/or in service management roles in the social service settings • At least 2 years of leadership/supervisory experience. Able to work calmly and apply empathetic listening and coaching in highly stressful situations • Meticulous, comfortable with numbers, possess good writing, communication and problem-solving skills, and appreciates cross-function collaborations with internal and external stakeholders • Able to multi-task in a fast-paced setting, receptive to changes and innovation and able to leverage on technology to improve processes and service delivery • A team player who is also able to work independently Functional Competencies • Service Operations Planning & Management • Customer Service and Case Management • Sector/ Industry Programme Development and ManagementAbout Ministry Of Social And Family Development:“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!
What the role is:Description of Group Looking for a workplace with passion and commitment to empower and restore lives of the vulnerable population in Singapore? Join the Rehabilitation and Protection Group (RPG)! Description of Division/Branch RPG provides statutory intervention and leads in child protection and adult protection policies and processes to safeguard Children and Young Persons (CYPs) as well as Vulnerable Adults (VAs) in Singapore. The science and art of our work remain very much firmly rooted in keeping vulnerable persons safe from harm, working in partnership with families and stakeholders such as the schools, hospitals and other community partners. CPS' Service Management Team plays a pivotal role in optimising manpower resources and enhancing client safety through the expansion of the volunteer base and strategic outsourcing of operational functions to vendors.What you will be working on:As the Senior Manager of the Service Management Team, you are responsible for maintaining comprehensive oversight of vendors, partnering them to ensure effective service delivery and compliance to practice standards. You will also collaborate with internal stakeholders (such as operations, service planning, and procurement teams) to identify and align vendor services with business needs and objectives while mitigating risks, so that CPS receives optimal value from its vendor partnerships. Responsibilities Reporting to the Assistant Director / Team Lead, you will: • Support the programme development, implementation and evaluation, data collection, and the reviews of the operational policies and processes to ensure operational effectiveness and efficiency • Assist to oversee the vendors' day-to-day performance which includes onboarding, training, operationalizing of functions, monitoring case outcomes, and providing guidance to the vendors to meet CPS' operational needs and practice standards • Review and coordinate case referrals and service requests, discuss and provide case consults to operational teams and service providers to ensure right-siting of referrals/requests and appropriate escalation response rendered when safety concerns arise • Analyze data, observe prevailing ops practices and propose improvements for existing safety operations through close collaboration with cross-functional teams and contribute to the development of frameworks, tools or processes that will enhance client safety • Work with operational teams on recovery efforts for critical incidents involving vendor and the families, which may include direct engagement with families • Contribute to professional development and competency-building within the team through structured supervision and/or coaching of team members to facilitate knowledge transferWhat we are looking for:Requirements • Tertiary qualification in Social Work, Psychology, or related disciplines • At least 3-5 years of relevant experience working with vulnerable children and families, and/or in service management roles in the social service settings • At least 2 years of leadership/supervisory experience. Able to work calmly and apply empathetic listening and coaching in highly stressful situations • Meticulous, comfortable with numbers, possess good writing, communication and problem-solving skills, and appreciates cross-function collaborations with internal and external stakeholders • Able to multi-task in a fast-paced setting, receptive to changes and innovation and able to leverage on technology to improve processes and service delivery • A team player who is also able to work independently Functional Competencies • Service Operations Planning & Management • Customer Service and Case Management • Sector/ Industry Programme Development and ManagementAbout Ministry Of Social And Family Development:“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!
