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Software App Support Engineer
$ 4,000 - $ 4,000 / month
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In this role, you are responsible as a L1 engineer to offer your support to solve our user issues.
- Salary package up to $4,000 + AWS + VB (approx. 2-3 months bonus)
- 12-hours shift arrangement with 3-2-2-3 working pattern (working from home during night shift) - no need to standby after working hours
- 8 am to 8 pm (morning shift) / 8 pm to 8 am (night shift)
- Dynamic & fun working environment
- Office Location: Tanjong Pagar
- Understand and troubleshoot software issues reported by clients, resolve them effectively, and provide timely updates on the status of ongoing support cases.
- Build strong relationships with clients, ensuring clear and effective communication throughout the support process.
- Utilize support ticketing systems to track and manage support cases, ensuring accurate and up-to-date information.
- Document troubleshooting steps, solutions, and knowledge base articles to enable self-service support resources for clients.
- Act as a liaison between clients and internal teams to ensure effective communication and issue resolution.
- Min diploma in Computer science or any relevant discipline
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
- Customer-centric mindset with a focus on delivering exceptional support experiences.
- Contact you about potential opportunities.
- Delete personal data not required at this application stage.
- To withdraw consent, email [email protected].
- All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
In this role, you are responsible as a L1 engineer to offer your support to solve our user issues.
- Salary package up to $4,000 + AWS + VB (approx. 2-3 months bonus)
- 12-hours shift arrangement with 3-2-2-3 working pattern (working from home during night shift) - no need to standby after working hours
- 8 am to 8 pm (morning shift) / 8 pm to 8 am (night shift)
- Dynamic & fun working environment
- Office Location: Tanjong Pagar
- Understand and troubleshoot software issues reported by clients, resolve them effectively, and provide timely updates on the status of ongoing support cases.
- Build strong relationships with clients, ensuring clear and effective communication throughout the support process.
- Utilize support ticketing systems to track and manage support cases, ensuring accurate and up-to-date information.
- Document troubleshooting steps, solutions, and knowledge base articles to enable self-service support resources for clients.
- Act as a liaison between clients and internal teams to ensure effective communication and issue resolution.
- Min diploma in Computer science or any relevant discipline
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
- Customer-centric mindset with a focus on delivering exceptional support experiences.
- Contact you about potential opportunities.
- Delete personal data not required at this application stage.
- To withdraw consent, email [email protected].
- All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.