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Jobs or company...

Associate - Call Centre (Live Chat)

Salary undisclosed
Checking job availability...
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Job PurposeYou will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He / She will attend to phone enquiries from our policyholders and financial representatives and live chats from our financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.The Job
  • Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
  • Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
  • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
  • Ensure effective and timely follow-up as promised to customers / financial representatives
  • Assess appeals and put up recommendation to Managers/Head/HOD
  • Perform additional or overtime duties during operational exigencies when required
  • Assist with ad-hoc initiatives/projects when delegated by management
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks
  • Highlight any potential concerns/risks and proactively shares best risk management practices; and
  • Assist with ad-hoc initiatives/projects when delegated by management
QualificationsOur Requirements
  • Diploma/degree holder qualifications with relevant experience will be preferred
  • Comfortable talking to customers from all walks of life
  • Comfortable chatting through typing via live chat system with financial representatives
  • Good interpersonal and communication skills
  • Possess a pleasant and cheerful disposition
  • A team player who works well in a dynamic environment
  • Candidates without prior experience may apply
  • High level of integrity, takes accountability of work and good attitude over teamwork; and
  • Takes initiative to improve current state of things and adaptable to embrace new changes.
About Great EasternFounded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Job PurposeYou will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He / She will attend to phone enquiries from our policyholders and financial representatives and live chats from our financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.The Job
  • Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
  • Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
  • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
  • Ensure effective and timely follow-up as promised to customers / financial representatives
  • Assess appeals and put up recommendation to Managers/Head/HOD
  • Perform additional or overtime duties during operational exigencies when required
  • Assist with ad-hoc initiatives/projects when delegated by management
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks
  • Highlight any potential concerns/risks and proactively shares best risk management practices; and
  • Assist with ad-hoc initiatives/projects when delegated by management
QualificationsOur Requirements
  • Diploma/degree holder qualifications with relevant experience will be preferred
  • Comfortable talking to customers from all walks of life
  • Comfortable chatting through typing via live chat system with financial representatives
  • Good interpersonal and communication skills
  • Possess a pleasant and cheerful disposition
  • A team player who works well in a dynamic environment
  • Candidates without prior experience may apply
  • High level of integrity, takes accountability of work and good attitude over teamwork; and
  • Takes initiative to improve current state of things and adaptable to embrace new changes.
About Great EasternFounded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.