Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Service Team Leader, Group Contact Centre

Salary undisclosed
Checking job availability...
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Simplified
Service Team Leader, Group Contact CentreAs part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities:
  • Monitor performance real-time and manage resources / deploy manpower
  • Prepare statistics and reports
  • Share and broadcast updates to the team
  • Execute new workflows, improvement initiatives and changes
  • Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
  • Conduct periodical training for CSAs if required
  • Handle feedbacks from internal and external parties by conducting investigation and service recovery
Job Requirements:
  • Diploma in any discipline
  • At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
  • 2 years of experience in leading a team of staff
  • Exhibit Good interpersonal and communication skills
  • Customer centric and service oriented
  • Competent in using computer software and applications
  • Able to multi-task and work under a stressful environment
  • Strong communication skills in English and Mother Tongue
  • Able to read and write fluently in English
Service Team Leader, Group Contact CentreAs part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities:
  • Monitor performance real-time and manage resources / deploy manpower
  • Prepare statistics and reports
  • Share and broadcast updates to the team
  • Execute new workflows, improvement initiatives and changes
  • Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
  • Conduct periodical training for CSAs if required
  • Handle feedbacks from internal and external parties by conducting investigation and service recovery
Job Requirements:
  • Diploma in any discipline
  • At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
  • 2 years of experience in leading a team of staff
  • Exhibit Good interpersonal and communication skills
  • Customer centric and service oriented
  • Competent in using computer software and applications
  • Able to multi-task and work under a stressful environment
  • Strong communication skills in English and Mother Tongue
  • Able to read and write fluently in English