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Customer Journey and Process Designer, INEX and EPO

Salary undisclosed

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Job Scope:INEX
  • Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint
  • Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency
  • Design, develop and recommend concept of operations in support of CSC’s services
  • Conceptualise product vision, development roadmap, high level user requirements and user stories for new IT projects
  • Facilitate collaboration and efficiency across project teams
ETG Programme Office (EPO):
  • Research and analyse emerging technologies and trends to inform key decision-making and future strategic direction.
  • Develop and implement a set of strategies that will drive CSC towards being a tech-enabled organisation.
Requirements:
  • Experienced and skilled in Human Centred Design, Business Process Re-engineering / Improvement, Agile and SCRUM methodology
  • Between 4 to 8 years of relevant working experience
  • Possess initiative and drive, resilient, resourceful and able to work independently
  • Possess strong analytical and communication skills
  • Able to take a systems-perspective
  • Strong EQ/interpersonal awareness, political sensitivity and situational awareness; able to work collaboratively and effectively engage with and influence stakeholders
  • Self-aware, curious, humble and strong learning orientation Demonstrate integrity and drive for excellence in work
  • Project management skills
  • Facilitation, negotiation, stakeholder management
  • Officer's designation will be on the Consultant track (e.g., Consultant, Senior Consultant) and commensurate with experience.
Location: North Buona VistaMon-FriEA License No: 96C4864Reg. No.: R24121728 EUNICE WOO JING QI
Job Scope:INEX
  • Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint
  • Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency
  • Design, develop and recommend concept of operations in support of CSC’s services
  • Conceptualise product vision, development roadmap, high level user requirements and user stories for new IT projects
  • Facilitate collaboration and efficiency across project teams
ETG Programme Office (EPO):
  • Research and analyse emerging technologies and trends to inform key decision-making and future strategic direction.
  • Develop and implement a set of strategies that will drive CSC towards being a tech-enabled organisation.
Requirements:
  • Experienced and skilled in Human Centred Design, Business Process Re-engineering / Improvement, Agile and SCRUM methodology
  • Between 4 to 8 years of relevant working experience
  • Possess initiative and drive, resilient, resourceful and able to work independently
  • Possess strong analytical and communication skills
  • Able to take a systems-perspective
  • Strong EQ/interpersonal awareness, political sensitivity and situational awareness; able to work collaboratively and effectively engage with and influence stakeholders
  • Self-aware, curious, humble and strong learning orientation Demonstrate integrity and drive for excellence in work
  • Project management skills
  • Facilitation, negotiation, stakeholder management
  • Officer's designation will be on the Consultant track (e.g., Consultant, Senior Consultant) and commensurate with experience.
Location: North Buona VistaMon-FriEA License No: 96C4864Reg. No.: R24121728 EUNICE WOO JING QI