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Customer Journey and Process Designer, INEX and EPO
Salary undisclosed
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Simplified
- Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint
- Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency
- Design, develop and recommend concept of operations in support of CSC’s services
- Conceptualise product vision, development roadmap, high level user requirements and user stories for new IT projects
- Facilitate collaboration and efficiency across project teams
- Research and analyse emerging technologies and trends to inform key decision-making and future strategic direction.
- Develop and implement a set of strategies that will drive CSC towards being a tech-enabled organisation.
- Experienced and skilled in Human Centred Design, Business Process Re-engineering / Improvement, Agile and SCRUM methodology
- Between 4 to 8 years of relevant working experience
- Possess initiative and drive, resilient, resourceful and able to work independently
- Possess strong analytical and communication skills
- Able to take a systems-perspective
- Strong EQ/interpersonal awareness, political sensitivity and situational awareness; able to work collaboratively and effectively engage with and influence stakeholders
- Self-aware, curious, humble and strong learning orientation Demonstrate integrity and drive for excellence in work
- Project management skills
- Facilitation, negotiation, stakeholder management
- Officer's designation will be on the Consultant track (e.g., Consultant, Senior Consultant) and commensurate with experience.
- Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint
- Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency
- Design, develop and recommend concept of operations in support of CSC’s services
- Conceptualise product vision, development roadmap, high level user requirements and user stories for new IT projects
- Facilitate collaboration and efficiency across project teams
- Research and analyse emerging technologies and trends to inform key decision-making and future strategic direction.
- Develop and implement a set of strategies that will drive CSC towards being a tech-enabled organisation.
- Experienced and skilled in Human Centred Design, Business Process Re-engineering / Improvement, Agile and SCRUM methodology
- Between 4 to 8 years of relevant working experience
- Possess initiative and drive, resilient, resourceful and able to work independently
- Possess strong analytical and communication skills
- Able to take a systems-perspective
- Strong EQ/interpersonal awareness, political sensitivity and situational awareness; able to work collaboratively and effectively engage with and influence stakeholders
- Self-aware, curious, humble and strong learning orientation Demonstrate integrity and drive for excellence in work
- Project management skills
- Facilitation, negotiation, stakeholder management
- Officer's designation will be on the Consultant track (e.g., Consultant, Senior Consultant) and commensurate with experience.