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  4. Click Websites.
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  1. Go to Settings.
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Jobs or company...

Senior Business Analyst, Customer Systems Branch, WPD

Salary undisclosed
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What the role is:Customer Systems Branch (CSB) is managing Work Pass Systems to support the implementation of work pass related initiatives to achieve an efficient, effective and responsive foreign manpower framework that meets the needs of the Singapore economy. This system is currently outsourced to vendor for maintenance. It is also undergoing redevelopment at the same time by another project team (WINS) using Agile software development methodology to drive its design, build and deployment. We invite applicants who are interested and passionate to improve the efficacy of work pass systems and operations to join CSB as Senior Business Analyst (BA) to take on the exciting and challenging roles of developing and maintaining the Work Pass Systems.What you will be working on:As a CSB Senior BA, you will: • Work with multiple internal and external stakeholders and act as the main touchpoint between them, vendor and policy teams • Manage and prioritise system changes with inputs from the business stakeholders and customers • Establish project framework and action plans, identify working groups and responsibilities, plan for activities and keeping track of progress to ensure timeliness • Play a pivotal role in translating business needs into systems changes and ensure that the implementation of systems changes meet policy intent as well as new initiatives / processes changes recommended by WPD's business transformation teams • Provide system information such as program logic and flow, business rules, statistics and rules of existing data types • Work with vendor on possible IT solutions and review with business stakeholders of implementation • Review UAT plan, conduct UAT briefing to prepare users to develop test scenarios and conduct batch testing • Track and monitor project activities, progress and feedback to the project workgroup and various stakeholders • Work with various tech teams, business departments and external agencies on interface changes and testing • Ensure systems are functioning correctly for new changes implemented and work with vendor to identify resolution and systems changes, if necessary • Support WINS development by ensuring that WINS and current IT systems are synchronised and can effectively co-exist • Support Business Process Reengineering (BPR) projects • Plan, organise and conduct sharing with other officers in the division to keep everyone updated on the systems and database changes • Take lead of the resolution of daily production issues, this may include leading regular meetings on production issues, tracking the list of ongoing production issues, analysing root cause and solutions and taking actions to expedite the resolution of all the outstanding issues • Develop and review system related Standard Operating Procedures (SOPs) and guidelines to ensure better performances of systems and vendors • Review and conduct orientation briefing to new divisional officersWhat we are looking for:
  • Tertiary education in any field or relevant experience in software engineering, IT and/Business Analysis • At least 4 years of experience working as a Business Analyst, IT trained will be preferred • Exposure in Project Management and Business Analysis • Have exposure in data query tool and able to extract data require for investigation and post monitoring after system changes made • Preferably with experience working with Agile development process and environments • Possess good analytical, creative thinking and problem-solving skills • Good communication, writing and interpersonal skills • Candidate must have experience in communicating with business users and technical development team • Be meticulous, a good team player with a customer-focused mindset • Able to multi-task, take initiative and work independently with multiple stakeholders
About Ministry of Manpower:The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore's workforce and workplace practices have to remain adaptable. MOM's policies help enhance the workforce's profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.
What the role is:Customer Systems Branch (CSB) is managing Work Pass Systems to support the implementation of work pass related initiatives to achieve an efficient, effective and responsive foreign manpower framework that meets the needs of the Singapore economy. This system is currently outsourced to vendor for maintenance. It is also undergoing redevelopment at the same time by another project team (WINS) using Agile software development methodology to drive its design, build and deployment. We invite applicants who are interested and passionate to improve the efficacy of work pass systems and operations to join CSB as Senior Business Analyst (BA) to take on the exciting and challenging roles of developing and maintaining the Work Pass Systems.What you will be working on:As a CSB Senior BA, you will: • Work with multiple internal and external stakeholders and act as the main touchpoint between them, vendor and policy teams • Manage and prioritise system changes with inputs from the business stakeholders and customers • Establish project framework and action plans, identify working groups and responsibilities, plan for activities and keeping track of progress to ensure timeliness • Play a pivotal role in translating business needs into systems changes and ensure that the implementation of systems changes meet policy intent as well as new initiatives / processes changes recommended by WPD's business transformation teams • Provide system information such as program logic and flow, business rules, statistics and rules of existing data types • Work with vendor on possible IT solutions and review with business stakeholders of implementation • Review UAT plan, conduct UAT briefing to prepare users to develop test scenarios and conduct batch testing • Track and monitor project activities, progress and feedback to the project workgroup and various stakeholders • Work with various tech teams, business departments and external agencies on interface changes and testing • Ensure systems are functioning correctly for new changes implemented and work with vendor to identify resolution and systems changes, if necessary • Support WINS development by ensuring that WINS and current IT systems are synchronised and can effectively co-exist • Support Business Process Reengineering (BPR) projects • Plan, organise and conduct sharing with other officers in the division to keep everyone updated on the systems and database changes • Take lead of the resolution of daily production issues, this may include leading regular meetings on production issues, tracking the list of ongoing production issues, analysing root cause and solutions and taking actions to expedite the resolution of all the outstanding issues • Develop and review system related Standard Operating Procedures (SOPs) and guidelines to ensure better performances of systems and vendors • Review and conduct orientation briefing to new divisional officersWhat we are looking for:
  • Tertiary education in any field or relevant experience in software engineering, IT and/Business Analysis • At least 4 years of experience working as a Business Analyst, IT trained will be preferred • Exposure in Project Management and Business Analysis • Have exposure in data query tool and able to extract data require for investigation and post monitoring after system changes made • Preferably with experience working with Agile development process and environments • Possess good analytical, creative thinking and problem-solving skills • Good communication, writing and interpersonal skills • Candidate must have experience in communicating with business users and technical development team • Be meticulous, a good team player with a customer-focused mindset • Able to multi-task, take initiative and work independently with multiple stakeholders
About Ministry of Manpower:The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore's workforce and workplace practices have to remain adaptable. MOM's policies help enhance the workforce's profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.