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IT Support Engineer (BIKE) - (WL-FRW250214 003/01)
$ 2,300 - $ 2,500 / month
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- System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
- Critical On-Site IT Support: Provide first-level on-site IT support on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems.
- Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
- Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
- Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.
- Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
- Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
- Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
- Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
- Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.
- Transport Allowance: Receive a transport allowance to cover your commuting needs.
- Standby Allowance: Standby duties are compensated with a standby allowance.
- Public Holiday Pay: Earn additional pay for public holidays.
- Operational Experience: Prior exposure to IT operational environments is advantageous.
- Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
- Self-Starter: Ability to work independently and take ownership of your tasks.
- Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
- IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.
- Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
- Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
- Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
- Familiarity with the fundamental scope of work typically delivered in IT Support Services.
- Ability to work under time-sensitive situations.
- Career progression to Lead a team in providing IT Support Services.
- System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
- Critical On-Site IT Support: Provide first-level on-site IT support on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems.
- Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
- Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
- Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.
- Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
- Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
- Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
- Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
- Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.
- Transport Allowance: Receive a transport allowance to cover your commuting needs.
- Standby Allowance: Standby duties are compensated with a standby allowance.
- Public Holiday Pay: Earn additional pay for public holidays.
- Operational Experience: Prior exposure to IT operational environments is advantageous.
- Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
- Self-Starter: Ability to work independently and take ownership of your tasks.
- Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
- IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.
- Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
- Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
- Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
- Familiarity with the fundamental scope of work typically delivered in IT Support Services.
- Ability to work under time-sensitive situations.
- Career progression to Lead a team in providing IT Support Services.