IT Service Delivery ManagerWe are looking for a self-motivated rounded IT professional with prior experience inmanaging multiple IT Development and Support (ASM) teams in an outsourcedenvironment in BFSI (Banking, Financial Services & Insurance) domain.The successful candidate should have hands-on experience of managing large,outsourced IT development / transformation teams, good understanding of IT processand procedures & identifying and implementing the productivity improvement levers,good project management knowledge including various project managementmethodologies – like Agile, Waterfall etc. The candidate is also responsible forestablishing operating procedures, people management, planning activities & workassignment within the span of control.The primary KPP would be delivery excellence parameters, customer satisfaction indexand P&L responsibility.Job Requirement Having managed large Development and Production Support teams in anonsite offshore environment involving more than 100+ FTEs Domain knowledge on Payments, Channels and wealth management Experience of working in multi-vendor environment Good Project management experience/knowledge using various projectmanagement methodologies like Agile Scrum/Kanban, Waterfall, Iterativeetc. Should certified in Project management practices and Agile WoW Should have experience managing delivery in BFSI domain, Retail Bankingand Payments exposure Should have experience back ground in Development, Testing Experience in managing project delivery in cloud technologies Prior experience in managing multi-ethnic, multi-geo teams. Understanding IT outsourcing engagement and commercial models. Ability to demonstrate through experience the understanding andimplementation of ITIL process, good understanding of productivityimprovement levers to achieve efficiency of operations. Manage overall team’s service quality and lead in any service recoveryissues with Clients. Ability to manage the Fixed price engagement – should be able todemonstrate how scope, schedule and budget are managed effectively. Ability Demonstrate good technical acumen by having strong technicalbackground for effective management of the team. Excellent customer orientation and communication skills. Experience of managing/ participating in RFP/Bid process including DueDiligenceGOOD to HAVE Understanding IT outsourcing engagement and commercial models. Prior experience of managing transitions including transition from incumbentvendorsNon-Technical / Soft Skills Willingness to learn new technologies and ability to adopt to work in acorporate environment Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in aprofessional environment. Ability to communicate both oral and written with client mid/seniormanagement professionals. Ability to present status report in a senior management forum and ability toarticulate and answer questions. Good Negotiation and interpersonal skills. Good Team player[email protected]
IT Service Delivery ManagerWe are looking for a self-motivated rounded IT professional with prior experience inmanaging multiple IT Development and Support (ASM) teams in an outsourcedenvironment in BFSI (Banking, Financial Services & Insurance) domain.The successful candidate should have hands-on experience of managing large,outsourced IT development / transformation teams, good understanding of IT processand procedures & identifying and implementing the productivity improvement levers,good project management knowledge including various project managementmethodologies – like Agile, Waterfall etc. The candidate is also responsible forestablishing operating procedures, people management, planning activities & workassignment within the span of control.The primary KPP would be delivery excellence parameters, customer satisfaction indexand P&L responsibility.Job Requirement Having managed large Development and Production Support teams in anonsite offshore environment involving more than 100+ FTEs Domain knowledge on Payments, Channels and wealth management Experience of working in multi-vendor environment Good Project management experience/knowledge using various projectmanagement methodologies like Agile Scrum/Kanban, Waterfall, Iterativeetc. Should certified in Project management practices and Agile WoW Should have experience managing delivery in BFSI domain, Retail Bankingand Payments exposure Should have experience back ground in Development, Testing Experience in managing project delivery in cloud technologies Prior experience in managing multi-ethnic, multi-geo teams. Understanding IT outsourcing engagement and commercial models. Ability to demonstrate through experience the understanding andimplementation of ITIL process, good understanding of productivityimprovement levers to achieve efficiency of operations. Manage overall team’s service quality and lead in any service recoveryissues with Clients. Ability to manage the Fixed price engagement – should be able todemonstrate how scope, schedule and budget are managed effectively. Ability Demonstrate good technical acumen by having strong technicalbackground for effective management of the team. Excellent customer orientation and communication skills. Experience of managing/ participating in RFP/Bid process including DueDiligenceGOOD to HAVE Understanding IT outsourcing engagement and commercial models. Prior experience of managing transitions including transition from incumbentvendorsNon-Technical / Soft Skills Willingness to learn new technologies and ability to adopt to work in acorporate environment Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in aprofessional environment. Ability to communicate both oral and written with client mid/seniormanagement professionals. Ability to present status report in a senior management forum and ability toarticulate and answer questions. Good Negotiation and interpersonal skills. Good Team player[email protected]
