Technical Operation and Administrative Support
Salary undisclosed
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- User support and Feedback management
- Work with internal stakeholders and Healthy 365 users to understand functionality, resolve issues, and identify opportunities for improvement.
- System and feature enhancements: Support in creating and implementing solutions to improve client's fitness tracker performance, integration with the Healthy 365 App, and overall user experience based on feedback and needs.
- Quality Assurance
- Conduct tests, and validations for new features and system improvements.
- Knowledge Base Management
- Leverage technology to develop and maintain an up-to-date knowledge base for common issues and solutions.
- Organise information to support Tech Ops and other teams effectively.
- Documentation Management
- Consolidate and maintain clear and comprehensive documentation of processes and procedures.
- Regularly refine and update documentation to ensure usability and relevance.
- Research and Innovation
- Explore industry trends in tech and wearables to recommend new features or improvements.
- Process goods receipts and ensure accurate documentation.
- Update tracking files and perform data entry for financial records.
- Reconcile offline budget tracking against finance reports to ensure accuracy.
- Schedule and coordinate weekly/bi-weekly meetings with internal and external stakeholders.
- Book venues, send invitations, and manage logistics for meetings.
- Prepare agendas in advance.
- Record and distribute accurate minutes for all meetings.
- Perform other administrative duties as assigned to support the team’s operations.
- Detail-Oriented: Strong attention to accuracy and thoroughness in work.
- Independent and Reliable: Ability to work independently, prioritize tasks, and meet deadlines.
- Technical Proficiency: Proficient in Microsoft Office tools, including Excel, PowerPoint, and Word.
- Proactive Problem-Solving: Spot opportunities, anticipate challenges, and take initiative to improve processes.
- Collaborative Mindset: Work effectively with teams, communicate clearly, and build strong stakeholder relationships.
- Eager to Learn: Show curiosity and enthusiasm for acquiring new skills and knowledge.
- User support and Feedback management
- Work with internal stakeholders and Healthy 365 users to understand functionality, resolve issues, and identify opportunities for improvement.
- System and feature enhancements: Support in creating and implementing solutions to improve client's fitness tracker performance, integration with the Healthy 365 App, and overall user experience based on feedback and needs.
- Quality Assurance
- Conduct tests, and validations for new features and system improvements.
- Knowledge Base Management
- Leverage technology to develop and maintain an up-to-date knowledge base for common issues and solutions.
- Organise information to support Tech Ops and other teams effectively.
- Documentation Management
- Consolidate and maintain clear and comprehensive documentation of processes and procedures.
- Regularly refine and update documentation to ensure usability and relevance.
- Research and Innovation
- Explore industry trends in tech and wearables to recommend new features or improvements.
- Process goods receipts and ensure accurate documentation.
- Update tracking files and perform data entry for financial records.
- Reconcile offline budget tracking against finance reports to ensure accuracy.
- Schedule and coordinate weekly/bi-weekly meetings with internal and external stakeholders.
- Book venues, send invitations, and manage logistics for meetings.
- Prepare agendas in advance.
- Record and distribute accurate minutes for all meetings.
- Perform other administrative duties as assigned to support the team’s operations.
- Detail-Oriented: Strong attention to accuracy and thoroughness in work.
- Independent and Reliable: Ability to work independently, prioritize tasks, and meet deadlines.
- Technical Proficiency: Proficient in Microsoft Office tools, including Excel, PowerPoint, and Word.
- Proactive Problem-Solving: Spot opportunities, anticipate challenges, and take initiative to improve processes.
- Collaborative Mindset: Work effectively with teams, communicate clearly, and build strong stakeholder relationships.
- Eager to Learn: Show curiosity and enthusiasm for acquiring new skills and knowledge.