Job Description:Execute the day-to-day work processes for the smooth delivery of services to SIM Global Education learners.Supports the supervisor in monitoring the day-to-day work processes for the smooth delivery of services to SIM GE learners.Provide guidance to team members to perform their duties effectively and efficiently.Assists supervisor to analyse the team's student interactions through the monthly scorecard.Provide inputs or suggestions to improve on systems and processes to improve the efficiency and effectiveness of Student Services department.Executes work processes to ensure that SIM GE student interactions are responded to in accordance to policies, procedures and regulatory requirements.Assists in audits on Student Services department.Job requirements:Preferably at least 3 years of working experience in a customer-focused environment, preferably in an education settingGood organisational skills - Ability to engage effectively with people of diverse backgroundUnderstanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processesBilingual with good command of spoken and written EnglishWorking knowledge of Microsoft Office softwareExcellent interpersonal, communication and presentation skillsA team player who is able to work with academic staff and administrative support personnelResult-orientedResourcefulAble to work independently and as a member of multiple and varied teamsWe regret that only shortlisted candidates will be notified.
Job Description:Execute the day-to-day work processes for the smooth delivery of services to SIM Global Education learners.Supports the supervisor in monitoring the day-to-day work processes for the smooth delivery of services to SIM GE learners.Provide guidance to team members to perform their duties effectively and efficiently.Assists supervisor to analyse the team's student interactions through the monthly scorecard.Provide inputs or suggestions to improve on systems and processes to improve the efficiency and effectiveness of Student Services department.Executes work processes to ensure that SIM GE student interactions are responded to in accordance to policies, procedures and regulatory requirements.Assists in audits on Student Services department.Job requirements:Preferably at least 3 years of working experience in a customer-focused environment, preferably in an education settingGood organisational skills - Ability to engage effectively with people of diverse backgroundUnderstanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processesBilingual with good command of spoken and written EnglishWorking knowledge of Microsoft Office softwareExcellent interpersonal, communication and presentation skillsA team player who is able to work with academic staff and administrative support personnelResult-orientedResourcefulAble to work independently and as a member of multiple and varied teamsWe regret that only shortlisted candidates will be notified.
