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Field Tech Senior Associate - using ITSM

Salary undisclosed

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Role Responsibilities:
  • Be a contributing member of the EUC Team providing support to End Users in a Client Environment
  • Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
  • Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
  • Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
  • Learn new and emerging technologies as needed, guided by business requirements.
Requirements and Preferences:
  • 3 to 5 Years’ experience in End User Computing, IT Support, Asset Management needed.
  • Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
  • Basic understanding of ITL Framework is a must.
  • Experience in using ITSM Tools like Service Now, Remedy etc.
  • Good Communication Skills (Written & Spoken) in English
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Willingness to work on Project related OT’s.
#LI-APJ
Role Responsibilities:
  • Be a contributing member of the EUC Team providing support to End Users in a Client Environment
  • Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
  • Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
  • Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
  • Learn new and emerging technologies as needed, guided by business requirements.
Requirements and Preferences:
  • 3 to 5 Years’ experience in End User Computing, IT Support, Asset Management needed.
  • Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
  • Basic understanding of ITL Framework is a must.
  • Experience in using ITSM Tools like Service Now, Remedy etc.
  • Good Communication Skills (Written & Spoken) in English
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Willingness to work on Project related OT’s.
#LI-APJ