Senior Warehouse Admin Officer (WMS)

We are seeking a highly skilled Senior Admin Officer to oversee warehouse operations while serving as the Warehouse Management System (WMS) Super User. This role combines administrative duties with the responsibility of ensuring the smooth functioning of the WMS, optimizing warehouse processes, providing user support, and ensuring efficient operations. The ideal candidate will have expertise in warehouse logistics, WMS administration, and a strong focus on process improvements.

Key Accountabilities

Warehouse Operations Management:

• Oversee the daily operations of the warehouse, ensuring that processes run smoothly, efficiently, and in accordance with company policies.
• Coordinate and support the physical movement, storage, and distribution of goods within the warehouse.
• Supervise the efficient flow of materials and products through receiving, picking, packing, and shipping.
• Ensure adherence to safety regulations and best practices in the warehouse.
• Manage inventory control and maintain optimal stock levels to meet operational demands.

WMS Super User Support & Management:

• Act as the WMS Super User, providing expert-level support to end users, ensuring that the system is used effectively across all warehouse functions.
• Troubleshoot WMS-related issues, identify root causes, and collaborate with IT and warehouse teams to resolve problems quickly.
• Configure WMS settings to align with warehouse operational requirements and business processes.
• Train warehouse and operational staff on WMS functionalities, processes, and system updates.
• · Serve as the point of contact for WMS-related queries, ensuring timely resolution of issues.

System Optimization and Process Improvement:

• Continuously monitor and evaluate WMS performance to identify opportunities for improvements, ensuring optimal system performance.
• Collaborate with warehouse, IT, and operations teams to identify inefficiencies and implement process enhancements.
• Recommend system changes or upgrades to enhance operational efficiency, reduce costs, and improve accuracy.

Data Management and Reporting:

• Ensure the accuracy and integrity of data within the WMS, particularly inventory levels, movement tracking, and order status.
• Generate regular operational and inventory reports from WMS, providing insights to senior management on performance metrics and KPIs.
• Support the creation of customized reports and dashboards to assist management in strategic decision-making.

Cross-Departmental Collaboration:

• Collaborate with IT, warehouse management, logistics, and procurement teams to align WMS operations with overall business goals.
• Coordinate with the IT department to implement system updates, troubleshoot technical issues, and ensure seamless integration between WMS and other business systems (e.g., ERP, CRM).
• Act as a liaison between warehouse staff and IT, ensuring communication is clear, and operational challenges are addressed promptly.

Compliance and Audit:

• Ensure all warehouse operations comply with internal policies, industry standards, and regulatory requirements.
• Assist in conducting internal audits to ensure adherence to operational procedures and warehouse best practices.
• Help in maintaining up-to-date system logs and documentation for audit purposes.

Qualifications & Experience

• Bachelor’s degree in Administration, Information Technology, Logistics, or a related field.
• Minimum of 5 years of experience in warehouse operations, including hands-on experience with Warehouse Management Systems (WMS)
• Proven expertise in managing WMS platforms, with knowledge of system configuration, troubleshooting, and user port.
• Strong understanding of warehouse operations, inventory control, logistics, and distribution processes.
• Proficiency in data management, reporting, and using WMS-related software tools (e.g., SAP, Oracle, Manhattan).
• Experience in training staff and supporting system users.

Note: The job title used in the advertisement is designed to attract qualified candidates and promote the open position.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

We are seeking a highly skilled Senior Admin Officer to oversee warehouse operations while serving as the Warehouse Management System (WMS) Super User. This role combines administrative duties with the responsibility of ensuring the smooth functioning of the WMS, optimizing warehouse processes, providing user support, and ensuring efficient operations. The ideal candidate will have expertise in warehouse logistics, WMS administration, and a strong focus on process improvements.

Key Accountabilities

Warehouse Operations Management:

• Oversee the daily operations of the warehouse, ensuring that processes run smoothly, efficiently, and in accordance with company policies.
• Coordinate and support the physical movement, storage, and distribution of goods within the warehouse.
• Supervise the efficient flow of materials and products through receiving, picking, packing, and shipping.
• Ensure adherence to safety regulations and best practices in the warehouse.
• Manage inventory control and maintain optimal stock levels to meet operational demands.

WMS Super User Support & Management:

• Act as the WMS Super User, providing expert-level support to end users, ensuring that the system is used effectively across all warehouse functions.
• Troubleshoot WMS-related issues, identify root causes, and collaborate with IT and warehouse teams to resolve problems quickly.
• Configure WMS settings to align with warehouse operational requirements and business processes.
• Train warehouse and operational staff on WMS functionalities, processes, and system updates.
• · Serve as the point of contact for WMS-related queries, ensuring timely resolution of issues.

System Optimization and Process Improvement:

• Continuously monitor and evaluate WMS performance to identify opportunities for improvements, ensuring optimal system performance.
• Collaborate with warehouse, IT, and operations teams to identify inefficiencies and implement process enhancements.
• Recommend system changes or upgrades to enhance operational efficiency, reduce costs, and improve accuracy.

Data Management and Reporting:

• Ensure the accuracy and integrity of data within the WMS, particularly inventory levels, movement tracking, and order status.
• Generate regular operational and inventory reports from WMS, providing insights to senior management on performance metrics and KPIs.
• Support the creation of customized reports and dashboards to assist management in strategic decision-making.

Cross-Departmental Collaboration:

• Collaborate with IT, warehouse management, logistics, and procurement teams to align WMS operations with overall business goals.
• Coordinate with the IT department to implement system updates, troubleshoot technical issues, and ensure seamless integration between WMS and other business systems (e.g., ERP, CRM).
• Act as a liaison between warehouse staff and IT, ensuring communication is clear, and operational challenges are addressed promptly.

Compliance and Audit:

• Ensure all warehouse operations comply with internal policies, industry standards, and regulatory requirements.
• Assist in conducting internal audits to ensure adherence to operational procedures and warehouse best practices.
• Help in maintaining up-to-date system logs and documentation for audit purposes.

Qualifications & Experience

• Bachelor’s degree in Administration, Information Technology, Logistics, or a related field.
• Minimum of 5 years of experience in warehouse operations, including hands-on experience with Warehouse Management Systems (WMS)
• Proven expertise in managing WMS platforms, with knowledge of system configuration, troubleshooting, and user port.
• Strong understanding of warehouse operations, inventory control, logistics, and distribution processes.
• Proficiency in data management, reporting, and using WMS-related software tools (e.g., SAP, Oracle, Manhattan).
• Experience in training staff and supporting system users.

Note: The job title used in the advertisement is designed to attract qualified candidates and promote the open position.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.