Manager – CRM & Sales Operations – APAC

Job Summary

As the Manager of CRM & Sales Operations for APAC, you will ensure accurate CRM data and a unified customer view across the region. Reporting to the Director of Marketing, you will champion data integrity, track sales performance, and deliver actionable insights to senior leadership. Acting as a liaison between global, regional, and country teams, you will streamline sales processes, enhance CRM efficiency, and support marketing operations to drive growth in the supply chain industry.

Key Accountabilities

• Maintain the accuracy and integrity of CRM data, ensuring alignment with company standards.
• Lead data hygiene initiatives by collaborating with commercial teams to keep pipeline data up to date.
• Prepare and present monthly and quarterly commercial performance reports for senior leadership, leveraging CRM, Power BI, Excel, and PowerPoint.
• Analyse sales data to generate actionable insights, supporting strategic decision-making and identifying growth opportunities.
• Act as a key liaison between global, regional, and country teams, ensuring smooth coordination of sales operations activities.
• Implement and promote global sales operations best practices across the APAC region.
• Build strong relationships with stakeholders across various levels and geographies to foster collaboration.
• Ensure timely updates and adherence to sales processes through regular follow-ups with teams.
• Create visually engaging presentation materials that communicate insights effectively while adhering to brand guidelines.
• Provide operational and logistical support for internal and external marketing events, focusing on guest list management, presentations, and branding materials.

Qualifications, Experience, and Skills

• A Bachelor’s Degree in Business Administration, Marketing, Sales, Information Technology, CRM, or a related field.
• Adaptability and openness to change, with a demonstrated ability to thrive in a fast-paced environment and grow alongside the team and organization.
• Strong analytical skills, with the ability to interpret sales data, customer metrics, and market trends to uncover opportunities, make informed decisions, and optimize processes.
• Exceptional communication skills to effectively engage with stakeholders, build strong relationships, and align on business objectives.
• Proven experience in identifying challenges, developing solutions, and driving process improvements to enhance customer satisfaction, operational efficiency, and overall performance.
• Proficiency in CRM systems, Power BI, Excel, and PowerPoint, with experience in tools specific to the logistics industry being an advantage.

Note: The advertised job title is being used for Talent Attraction and job advertisement.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 114,000 employees from 162 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs almost 10,000 people, and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Job Summary

As the Manager of CRM & Sales Operations for APAC, you will ensure accurate CRM data and a unified customer view across the region. Reporting to the Director of Marketing, you will champion data integrity, track sales performance, and deliver actionable insights to senior leadership. Acting as a liaison between global, regional, and country teams, you will streamline sales processes, enhance CRM efficiency, and support marketing operations to drive growth in the supply chain industry.

Key Accountabilities

• Maintain the accuracy and integrity of CRM data, ensuring alignment with company standards.
• Lead data hygiene initiatives by collaborating with commercial teams to keep pipeline data up to date.
• Prepare and present monthly and quarterly commercial performance reports for senior leadership, leveraging CRM, Power BI, Excel, and PowerPoint.
• Analyse sales data to generate actionable insights, supporting strategic decision-making and identifying growth opportunities.
• Act as a key liaison between global, regional, and country teams, ensuring smooth coordination of sales operations activities.
• Implement and promote global sales operations best practices across the APAC region.
• Build strong relationships with stakeholders across various levels and geographies to foster collaboration.
• Ensure timely updates and adherence to sales processes through regular follow-ups with teams.
• Create visually engaging presentation materials that communicate insights effectively while adhering to brand guidelines.
• Provide operational and logistical support for internal and external marketing events, focusing on guest list management, presentations, and branding materials.

Qualifications, Experience, and Skills

• A Bachelor’s Degree in Business Administration, Marketing, Sales, Information Technology, CRM, or a related field.
• Adaptability and openness to change, with a demonstrated ability to thrive in a fast-paced environment and grow alongside the team and organization.
• Strong analytical skills, with the ability to interpret sales data, customer metrics, and market trends to uncover opportunities, make informed decisions, and optimize processes.
• Exceptional communication skills to effectively engage with stakeholders, build strong relationships, and align on business objectives.
• Proven experience in identifying challenges, developing solutions, and driving process improvements to enhance customer satisfaction, operational efficiency, and overall performance.
• Proficiency in CRM systems, Power BI, Excel, and PowerPoint, with experience in tools specific to the logistics industry being an advantage.

Note: The advertised job title is being used for Talent Attraction and job advertisement.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 114,000 employees from 162 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs almost 10,000 people, and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.