RETAIL EXECUTIVE

Job Description:

Reporting to the Manager for Retail Operations, a Retail Executive is responsible for providing customer service at the branch / retail counter, ensuring a positive experience for all customers. This role involves assisting customers with product inquiries, processing transactions, managing stock, and maintaining a clean and organized retail environment. The Retail Executive will also support promotional activities and ensure that the counter operates smoothly and efficiently.

Key Responsibilities:

• Assist customers with product selections, providing recommendations and answering queries.
• Process customer transactions accurately and efficiently using the POS (Point of Sale) system.
• Handle cash, credit/debit card payments, and issue receipts in accordance with company procedures.
• Maintain the retail counter area by keeping it neat, organized, and fully stocked with products.
• Ensure product displays are attractive and aligned with promotional materials.
• Monitor inventory levels and assist in stock replenishment as needed.
• Report any stock discrepancies, damaged goods, or customer complaints to the supervisor or manager.
• Promote company products, services, and ongoing promotions to customers.
• Assist in managing returns, exchanges, and refunds according to company policies.
• Ensure compliance with health and safety regulations, especially in relation to food handling and display.
• Maintain up-to-date knowledge of the company's products, services, and promotions to offer accurate information to customers.
• Assist in training new associates and manpower scheduling.

Qualifications & Skills:

• High school diploma or equivalent; additional education in retail, hospitality, or customer service is a plus.
• Proven experience in retail or customer service, preferably in a food or product-based environment.
• Strong interpersonal and communication skills.
• Ability to handle cash and operate a POS system.
• Excellent customer service skills with a friendly and approachable demeanor.
• Good organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work weekends, public holidays, and varying shifts as required.

Working Conditions:

• Full-time (5.5 Day Week), with flexible working hours / schedule.
• Working weekends necessary.
• In-store role, requiring standing for extended periods.

TL Food Industries is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Job Description:

Reporting to the Manager for Retail Operations, a Retail Executive is responsible for providing customer service at the branch / retail counter, ensuring a positive experience for all customers. This role involves assisting customers with product inquiries, processing transactions, managing stock, and maintaining a clean and organized retail environment. The Retail Executive will also support promotional activities and ensure that the counter operates smoothly and efficiently.

Key Responsibilities:

• Assist customers with product selections, providing recommendations and answering queries.
• Process customer transactions accurately and efficiently using the POS (Point of Sale) system.
• Handle cash, credit/debit card payments, and issue receipts in accordance with company procedures.
• Maintain the retail counter area by keeping it neat, organized, and fully stocked with products.
• Ensure product displays are attractive and aligned with promotional materials.
• Monitor inventory levels and assist in stock replenishment as needed.
• Report any stock discrepancies, damaged goods, or customer complaints to the supervisor or manager.
• Promote company products, services, and ongoing promotions to customers.
• Assist in managing returns, exchanges, and refunds according to company policies.
• Ensure compliance with health and safety regulations, especially in relation to food handling and display.
• Maintain up-to-date knowledge of the company's products, services, and promotions to offer accurate information to customers.
• Assist in training new associates and manpower scheduling.

Qualifications & Skills:

• High school diploma or equivalent; additional education in retail, hospitality, or customer service is a plus.
• Proven experience in retail or customer service, preferably in a food or product-based environment.
• Strong interpersonal and communication skills.
• Ability to handle cash and operate a POS system.
• Excellent customer service skills with a friendly and approachable demeanor.
• Good organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work weekends, public holidays, and varying shifts as required.

Working Conditions:

• Full-time (5.5 Day Week), with flexible working hours / schedule.
• Working weekends necessary.
• In-store role, requiring standing for extended periods.

TL Food Industries is an equal opportunity employer and welcomes applicants from diverse backgrounds.