Information Technology Operations Manager
Salary undisclosed
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Job Title: Senior Consultant, Regional IT Operations (RIO) – Banking Industry
Employment type: Contract
Contract Duration: 1 Year renewable
Location - CBD, Singpapore
Job Description -
Responsibilities:
- Lead the continuous improvement of system operational processes with a focus on efficiency, quality, and scalability.
- Drive the transition from Excel-based systems to ITIL-compliant processes, leveraging ServiceNow to standardize ITSM processes across teams.
- Identify bottlenecks, inefficiencies, and areas for process automation or simplification.
- Collaborate with key stakeholders, including business teams, IT infrastructure teams, and offshore counterparts, to ensure alignment of process changes and smooth execution.
- Regularly report to senior management on the status of operational processes, improvements, and challenges.
- Lead the planning, execution, and delivery of projects related to process improvement, ensuring timely and within-budget outcomes.
- Ensure compliance with internal and external standards, including ITIL, and track KPIs to measure process performance and impact.
- Provide guidance on the smooth handover of operational responsibilities to offshore teams, ensuring they are equipped with the knowledge and tools needed for success.
- Prepare and manage knowledge transfer sessions to ensure process continuity.
- Design and deliver training programs for the team on new processes, tools, and ServiceNow functionalities.
- Offer post-implementation support to ensure the adoption of new processes and tools.
- Maintain clear and accurate documentation of operational procedures, changes, and improvements.
- Regularly provide progress reports, issue trackers, and roadmaps to senior leadership.
Requirements:
- Bachelor's degree in any related field.
- At least 5 years of experience in IT operations, process management, or project management within the financial services or banking industry.
- Strong experience in managing ITIL-based service management processes and transitioning systems to a more automated environment.
- Expertise in ITSM platforms, particularly ServiceNow.
- Familiarity with Excel-based processes and tools, with the ability to transition to more sophisticated platforms and systems.
- Solid understanding of ITIL principles, frameworks, and best practices.
- Experience with process automation, tools for monitoring, and workflow management.
- Proven track record in managing projects, including process improvement and system transition initiatives.
- Strong proficiency in project management methodologies (Agile, Waterfall, etc.), and PMP/Prince2 certification is a plus.
- Good communication skills in English is required. Additional Japanese skills is a plus (in order to liaise with Japanese speaking stakeholders and clients).
- Strong leadership skills with the ability to motivate teams, manage change, and drive innovation.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and regions.
- Problem-solving mindset, able to tackle complex challenges and develop actionable solutions.
Job Title: Senior Consultant, Regional IT Operations (RIO) – Banking Industry
Employment type: Contract
Contract Duration: 1 Year renewable
Location - CBD, Singpapore
Job Description -
Responsibilities:
- Lead the continuous improvement of system operational processes with a focus on efficiency, quality, and scalability.
- Drive the transition from Excel-based systems to ITIL-compliant processes, leveraging ServiceNow to standardize ITSM processes across teams.
- Identify bottlenecks, inefficiencies, and areas for process automation or simplification.
- Collaborate with key stakeholders, including business teams, IT infrastructure teams, and offshore counterparts, to ensure alignment of process changes and smooth execution.
- Regularly report to senior management on the status of operational processes, improvements, and challenges.
- Lead the planning, execution, and delivery of projects related to process improvement, ensuring timely and within-budget outcomes.
- Ensure compliance with internal and external standards, including ITIL, and track KPIs to measure process performance and impact.
- Provide guidance on the smooth handover of operational responsibilities to offshore teams, ensuring they are equipped with the knowledge and tools needed for success.
- Prepare and manage knowledge transfer sessions to ensure process continuity.
- Design and deliver training programs for the team on new processes, tools, and ServiceNow functionalities.
- Offer post-implementation support to ensure the adoption of new processes and tools.
- Maintain clear and accurate documentation of operational procedures, changes, and improvements.
- Regularly provide progress reports, issue trackers, and roadmaps to senior leadership.
Requirements:
- Bachelor's degree in any related field.
- At least 5 years of experience in IT operations, process management, or project management within the financial services or banking industry.
- Strong experience in managing ITIL-based service management processes and transitioning systems to a more automated environment.
- Expertise in ITSM platforms, particularly ServiceNow.
- Familiarity with Excel-based processes and tools, with the ability to transition to more sophisticated platforms and systems.
- Solid understanding of ITIL principles, frameworks, and best practices.
- Experience with process automation, tools for monitoring, and workflow management.
- Proven track record in managing projects, including process improvement and system transition initiatives.
- Strong proficiency in project management methodologies (Agile, Waterfall, etc.), and PMP/Prince2 certification is a plus.
- Good communication skills in English is required. Additional Japanese skills is a plus (in order to liaise with Japanese speaking stakeholders and clients).
- Strong leadership skills with the ability to motivate teams, manage change, and drive innovation.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and regions.
- Problem-solving mindset, able to tackle complex challenges and develop actionable solutions.