We are looking for an Online Escalation Specialist for our client, a Multinational Technology Company, to strategically investigate, enforce and coordinate response for the most important issues on our client’s platform/product sites.
This role’s mission is to advocate for and protect every person, community, and business from risk in the online community.
Responsibilities
• Investigate & review high-priority escalations and sensitive inquiries client’s apps
• Handle sensitive content and ads issues, including offensive content and comply with company’s guidelines
• Interpret and enforce company’s terms of service using internal tools and address tooling gaps
• Adapt to changing escalation requirements, prioritize requests, and propose creative solutions
• Understand the Escalations ecosystem and collaborate with different teams
• Analyze data and trends to improve the escalation process and provide recommendations.
• Communicate effectively with internal stakeholders and work under pressure
• Foster collaboration with Global and cross-functional teams.
Minimum Qualifications
• Bachelor's or advanced degree in business, philosophy, policy, information systems, journalism, legal, Government entities or equivalent
• Operational Experience of at least 3-5 years in Escalations Management, Risk Management, Consulting or a similar role
• With strong sense of working as an individual contributor but at the same time a great team player
• Strong demonstrated experience building relationships and influencing across functional boundaries and/or globally
• Experience with analytical tools like Excel or SQL
• Regional and Global market coverage is an added advantage bonus.
• Proficiency with other languages will be a plus as this role will cover global and regional markets.
• Can work on flexible working hours - Participate in a 24/7 on-call rotation, including weekends and after-hours shifts
• Open to a 6-12 months contract period, highly renewable!
• Open to work onsite or hybrid in the CBD Area.
What We Offer?
- A highly competitive remuneration package.
- An opportunity to interface with cutting-edge technology.
- An inclusive and collaborative work milieu.
- A clear trajectory for career advancement and professional growth
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345
We are looking for an Online Escalation Specialist for our client, a Multinational Technology Company, to strategically investigate, enforce and coordinate response for the most important issues on our client’s platform/product sites.
This role’s mission is to advocate for and protect every person, community, and business from risk in the online community.
Responsibilities
• Investigate & review high-priority escalations and sensitive inquiries client’s apps
• Handle sensitive content and ads issues, including offensive content and comply with company’s guidelines
• Interpret and enforce company’s terms of service using internal tools and address tooling gaps
• Adapt to changing escalation requirements, prioritize requests, and propose creative solutions
• Understand the Escalations ecosystem and collaborate with different teams
• Analyze data and trends to improve the escalation process and provide recommendations.
• Communicate effectively with internal stakeholders and work under pressure
• Foster collaboration with Global and cross-functional teams.
Minimum Qualifications
• Bachelor's or advanced degree in business, philosophy, policy, information systems, journalism, legal, Government entities or equivalent
• Operational Experience of at least 3-5 years in Escalations Management, Risk Management, Consulting or a similar role
• With strong sense of working as an individual contributor but at the same time a great team player
• Strong demonstrated experience building relationships and influencing across functional boundaries and/or globally
• Experience with analytical tools like Excel or SQL
• Regional and Global market coverage is an added advantage bonus.
• Proficiency with other languages will be a plus as this role will cover global and regional markets.
• Can work on flexible working hours - Participate in a 24/7 on-call rotation, including weekends and after-hours shifts
• Open to a 6-12 months contract period, highly renewable!
• Open to work onsite or hybrid in the CBD Area.
What We Offer?
- A highly competitive remuneration package.
- An opportunity to interface with cutting-edge technology.
- An inclusive and collaborative work milieu.
- A clear trajectory for career advancement and professional growth
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345