E-Pharmacy Technician
Company Overview:
Glovida-Rx Pharmacy is a dynamic and innovative healthcare organization committed to providing accessible and convenient pharmaceutical services through our e-pharmacy platform. We are currently seeking an experienced E-Pharmacy Technician to join our team and contribute to the growth and success of our digital pharmacy operations.
Job Description:
As an E-Pharmacy Technician, you will play a crucial role in ensuring the seamless operation of our e-pharmacy platform. This is a customer-facing position that requires a minimum of 3 years of experience in a retail pharmacy setting. The successful candidate will be responsible for a range of e-pharmacy functions, including stock management, purchasing functions, digital transformation, and customer service.
Responsibilities:
E-Pharmacy Operations:
- Efficiently manage day-to-day operations of the e-pharmacy platform.
- Able to maintain top customer service, manage customer enquiries and/or resolve complaints swiftly.
- Ensure accurate and timely processing of online orders, prescription refills, and digital transactions.
- Collaborate with the IT team to troubleshoot and resolve technical issues related to the e-pharmacy platform.
Stock Management and Purchasing:
- Monitor inventory levels and initiate replenishment orders to maintain optimal stock levels.
- Collaborate with suppliers to negotiate pricing, discounts, and delivery terms.
- Implement effective stock rotation strategies and manage product recalls efficiently.
Adaptability and Digital Transformation:
- Stay abreast of industry trends and technological advancements in the e-pharmacy landscape.
- Proactively adapt to changes in the digital environment and contribute to the continuous improvement of e-pharmacy processes.
- Contribute to the development, management and implementation of digital transformation projects.
- Participate in User Acceptance Testing (UAT) of new features of the e-pharmacy
Process Improvement:
- Identify opportunities for process optimization and efficiency enhancement.
- Work closely with cross-functional teams to implement process improvement initiatives.
- Monitor key performance indicators (KPIs) to assess the impact of process improvements.
Drug Knowledge and Customer Service:
- Possess in-depth knowledge of pharmaceuticals, including drug-drug interactions and potential side effects.
- Provide accurate and helpful drug advice to customers and healthcare professionals.
- Deliver exceptional customer service, addressing inquiries, and resolving issues promptly.
Qualifications:
Diploma in Pharmaceutical Science or equivalent. Minimum of 3 years of experience in a retail pharmacy setting. Strong background in stock management, purchasing functions, and digital pharmacy operations. Proven experience in digital transformation and project management. Ability to thrive in a fast-changing environment and adapt to evolving industry trends. Proficient knowledge of pharmaceuticals, including drug-drug interactions. Excellent customer service skills with a commitment to delivering a positive customer experience. If you are a motivated and experienced E-Pharmacy Technician seeking a challenging opportunity in a forward-thinking organization, we encourage you to apply. Join our team and be part of shaping the future of pharmaceutical services in the digital age.
Company Overview:
Glovida-Rx Pharmacy is a dynamic and innovative healthcare organization committed to providing accessible and convenient pharmaceutical services through our e-pharmacy platform. We are currently seeking an experienced E-Pharmacy Technician to join our team and contribute to the growth and success of our digital pharmacy operations.
Job Description:
As an E-Pharmacy Technician, you will play a crucial role in ensuring the seamless operation of our e-pharmacy platform. This is a customer-facing position that requires a minimum of 3 years of experience in a retail pharmacy setting. The successful candidate will be responsible for a range of e-pharmacy functions, including stock management, purchasing functions, digital transformation, and customer service.
Responsibilities:
E-Pharmacy Operations:
- Efficiently manage day-to-day operations of the e-pharmacy platform.
- Able to maintain top customer service, manage customer enquiries and/or resolve complaints swiftly.
- Ensure accurate and timely processing of online orders, prescription refills, and digital transactions.
- Collaborate with the IT team to troubleshoot and resolve technical issues related to the e-pharmacy platform.
Stock Management and Purchasing:
- Monitor inventory levels and initiate replenishment orders to maintain optimal stock levels.
- Collaborate with suppliers to negotiate pricing, discounts, and delivery terms.
- Implement effective stock rotation strategies and manage product recalls efficiently.
Adaptability and Digital Transformation:
- Stay abreast of industry trends and technological advancements in the e-pharmacy landscape.
- Proactively adapt to changes in the digital environment and contribute to the continuous improvement of e-pharmacy processes.
- Contribute to the development, management and implementation of digital transformation projects.
- Participate in User Acceptance Testing (UAT) of new features of the e-pharmacy
Process Improvement:
- Identify opportunities for process optimization and efficiency enhancement.
- Work closely with cross-functional teams to implement process improvement initiatives.
- Monitor key performance indicators (KPIs) to assess the impact of process improvements.
Drug Knowledge and Customer Service:
- Possess in-depth knowledge of pharmaceuticals, including drug-drug interactions and potential side effects.
- Provide accurate and helpful drug advice to customers and healthcare professionals.
- Deliver exceptional customer service, addressing inquiries, and resolving issues promptly.
Qualifications:
Diploma in Pharmaceutical Science or equivalent. Minimum of 3 years of experience in a retail pharmacy setting. Strong background in stock management, purchasing functions, and digital pharmacy operations. Proven experience in digital transformation and project management. Ability to thrive in a fast-changing environment and adapt to evolving industry trends. Proficient knowledge of pharmaceuticals, including drug-drug interactions. Excellent customer service skills with a commitment to delivering a positive customer experience. If you are a motivated and experienced E-Pharmacy Technician seeking a challenging opportunity in a forward-thinking organization, we encourage you to apply. Join our team and be part of shaping the future of pharmaceutical services in the digital age.