Volunteer Management & Stakeholder Engagement Executive

KEY SCOPE OF WORK

Volunteer Engagement, Development, and Appreciation

• Recruit, retain, and build relationships with regular and ad-hoc volunteers for ISCOS and NeuGen.
• Implement initiatives for volunteer recruitment, engagement, and retention through events, social media, and online platforms.
• Collaborate with Programme teams and partners to deploy and engage volunteers, and conduct orientation and training opportunities.
• Track volunteer engagement, gather feedback for improvements, and identify volunteers for leadership development.
• Manage volunteer recognition activities, including awards and appreciation events, and highlight contributions via website, social media, reports, and EDMs.

Volunteer Management System

• Administer and maintain the Volunteer Management System (VMS), ensuring accurate, secure, and compliant records.
• Oversee volunteer account management and event lifecycle within VMS.
• Manage vendor coordination for system enhancements or changes.

Stakeholder Engagement & Communication

• Build and maintain strong relationships with internal and external stakeholders, including but not limited to donors, volunteers and partners.
• Assist in developing and executing stakeholder engagement plans/events such as fundraising, appreciation and networking events.
• Coordinate communication efforts, including meetings, updates, and reports.
• Support content creation for newsletters, websites, and social media.
• Track and report on stakeholder engagement and event outcomes.

Secretarial and Administrative Support

• Provide secretarial support to the relevant Sub-Committee, including meeting coordination and minute-taking.
• Prepare reports for tracking progress and ensure compliance with SOPs.
• Perform additional duties as assigned.

REQUIREMENTS

• Diploma or Degree in any discipline. Certifications in volunteer management, fundraising, social services or related field would be an advantage
• Preferably with at least 1.5 years of working experience in volunteer management, community outreach or a related field
• Strong communication and interpersonal skills
• Good multi-tasking skills and attention to detail

KEY SCOPE OF WORK

Volunteer Engagement, Development, and Appreciation

• Recruit, retain, and build relationships with regular and ad-hoc volunteers for ISCOS and NeuGen.
• Implement initiatives for volunteer recruitment, engagement, and retention through events, social media, and online platforms.
• Collaborate with Programme teams and partners to deploy and engage volunteers, and conduct orientation and training opportunities.
• Track volunteer engagement, gather feedback for improvements, and identify volunteers for leadership development.
• Manage volunteer recognition activities, including awards and appreciation events, and highlight contributions via website, social media, reports, and EDMs.

Volunteer Management System

• Administer and maintain the Volunteer Management System (VMS), ensuring accurate, secure, and compliant records.
• Oversee volunteer account management and event lifecycle within VMS.
• Manage vendor coordination for system enhancements or changes.

Stakeholder Engagement & Communication

• Build and maintain strong relationships with internal and external stakeholders, including but not limited to donors, volunteers and partners.
• Assist in developing and executing stakeholder engagement plans/events such as fundraising, appreciation and networking events.
• Coordinate communication efforts, including meetings, updates, and reports.
• Support content creation for newsletters, websites, and social media.
• Track and report on stakeholder engagement and event outcomes.

Secretarial and Administrative Support

• Provide secretarial support to the relevant Sub-Committee, including meeting coordination and minute-taking.
• Prepare reports for tracking progress and ensure compliance with SOPs.
• Perform additional duties as assigned.

REQUIREMENTS

• Diploma or Degree in any discipline. Certifications in volunteer management, fundraising, social services or related field would be an advantage
• Preferably with at least 1.5 years of working experience in volunteer management, community outreach or a related field
• Strong communication and interpersonal skills
• Good multi-tasking skills and attention to detail