Manager (Industry Claims)
Salary undisclosed
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What The Role Is
You manage a team of Service Injury (SI) Administrators to oversee the management and processing of injury claims from service personnel, ensuring service quality aligns with the Service Level Agreement (SLA).
What You Will Be Working On
(Applicants with no experience may apply.)
Only shortlisted candidates will be notified.
You manage a team of Service Injury (SI) Administrators to oversee the management and processing of injury claims from service personnel, ensuring service quality aligns with the Service Level Agreement (SLA).
What You Will Be Working On
- Manage and process injury claims
- Ensure strict adherence to SLAs throughout the filing process
- Verify injury reports and facilitate claim approvals within timelines
- Handle appeals and complaints, working closely with policy and legal departments
- Prepare cases for the Compensation Board when necessary
- Monitor injury trends and produce management reports for respective Services
- Continuously review processes to improve administrative efficiency
- Analyse individual injury cases and apply relevant policies
- Articulate policies and decisions clearly to servicemen and/or their Next of Kins (NOKs)
- Analysing complex injury cases and applying appropriate policies
- Maintaining situational awareness when engaging with servicemen/NOKs
- Balancing efficiency with accuracy in claims processing
- Identifying and managing potential legal risks
- Strong analytical and problem-solving skills
- Excellent communication and leadership skills
- Ability to make sound judgements on potential legal implications
- Attention to detail and ability to manage multiple cases simultaneously
(Applicants with no experience may apply.)
Only shortlisted candidates will be notified.
What The Role Is
You manage a team of Service Injury (SI) Administrators to oversee the management and processing of injury claims from service personnel, ensuring service quality aligns with the Service Level Agreement (SLA).
What You Will Be Working On
(Applicants with no experience may apply.)
Only shortlisted candidates will be notified.
You manage a team of Service Injury (SI) Administrators to oversee the management and processing of injury claims from service personnel, ensuring service quality aligns with the Service Level Agreement (SLA).
What You Will Be Working On
- Manage and process injury claims
- Ensure strict adherence to SLAs throughout the filing process
- Verify injury reports and facilitate claim approvals within timelines
- Handle appeals and complaints, working closely with policy and legal departments
- Prepare cases for the Compensation Board when necessary
- Monitor injury trends and produce management reports for respective Services
- Continuously review processes to improve administrative efficiency
- Analyse individual injury cases and apply relevant policies
- Articulate policies and decisions clearly to servicemen and/or their Next of Kins (NOKs)
- Analysing complex injury cases and applying appropriate policies
- Maintaining situational awareness when engaging with servicemen/NOKs
- Balancing efficiency with accuracy in claims processing
- Identifying and managing potential legal risks
- Strong analytical and problem-solving skills
- Excellent communication and leadership skills
- Ability to make sound judgements on potential legal implications
- Attention to detail and ability to manage multiple cases simultaneously
(Applicants with no experience may apply.)
Only shortlisted candidates will be notified.