Order Management Team Leader
Job Summary
The Order Management Team Leader will oversee the daily operations of the order management team, ensuring accurate and timely processing of customer orders from receipt to delivery. This role requires strong leadership, organizational skills, and collaboration with cross functional teams (Sales, Logistics, Customer Service) to optimize workflows and enhance customer satisfaction.
Key Responsibilities
Team Leadership
Supervise, mentor, and train order management specialists.
Conduct performance reviews, set goals, and manage workloads
Foster a positive team environment focused on efficiency and accountability
Order Processing
Oversee end to end order lifecycle (entry, confirmation, fulfillment, dispatching).
Ensure completion of orders (fulfill ability, delivery timelines)
Resolve discrepancies in orders, inventory, or returns.
Customer Service
Address escalated internal customer inquiries and complaints.
Maintain proactive communication with order status
Collect and relay customer feedback to improve processes
Reporting & Analysis
Monitor KPIs (order accuracy, cycle time, fulfillment rates).
Generate reports for senior management on team performance.
Process Improvement
Identify inefficiencies and implement solutions (automation tools, workflow adjustments).
Update SOPs and ensure team compliance.
Compliance & Documentation
Ensure adherence to company policies and standards.
Maintain accurate records of orders, returns, and exchanges.
Cross Functional Collaboration
Liaise with Sales, Logistics, Finance, and IT to resolve issues.
Coordinate with Logistics for timely shipping and delivery.
Qualifications
Education: Bachelor’s degree in Business, Supply Chain, or related field.
Experience: 3 – 5 years in order management; 1–2 years in leadership.
Skills:
Proficiency in ERP systems (e.g., SAP, Oracle).
Strong communication and problem-solving abilities.
Detail oriented with organizational and multitasking skills.
Customer centric mindset and data analysis expertise.
Preferred Qualifications
Certification in Supply Chain (CSCP) or Project Management (PMP).
Experience with CRM tools (e.g., Salesforce).
Job Summary
The Order Management Team Leader will oversee the daily operations of the order management team, ensuring accurate and timely processing of customer orders from receipt to delivery. This role requires strong leadership, organizational skills, and collaboration with cross functional teams (Sales, Logistics, Customer Service) to optimize workflows and enhance customer satisfaction.
Key Responsibilities
Team Leadership
Supervise, mentor, and train order management specialists.
Conduct performance reviews, set goals, and manage workloads
Foster a positive team environment focused on efficiency and accountability
Order Processing
Oversee end to end order lifecycle (entry, confirmation, fulfillment, dispatching).
Ensure completion of orders (fulfill ability, delivery timelines)
Resolve discrepancies in orders, inventory, or returns.
Customer Service
Address escalated internal customer inquiries and complaints.
Maintain proactive communication with order status
Collect and relay customer feedback to improve processes
Reporting & Analysis
Monitor KPIs (order accuracy, cycle time, fulfillment rates).
Generate reports for senior management on team performance.
Process Improvement
Identify inefficiencies and implement solutions (automation tools, workflow adjustments).
Update SOPs and ensure team compliance.
Compliance & Documentation
Ensure adherence to company policies and standards.
Maintain accurate records of orders, returns, and exchanges.
Cross Functional Collaboration
Liaise with Sales, Logistics, Finance, and IT to resolve issues.
Coordinate with Logistics for timely shipping and delivery.
Qualifications
Education: Bachelor’s degree in Business, Supply Chain, or related field.
Experience: 3 – 5 years in order management; 1–2 years in leadership.
Skills:
Proficiency in ERP systems (e.g., SAP, Oracle).
Strong communication and problem-solving abilities.
Detail oriented with organizational and multitasking skills.
Customer centric mindset and data analysis expertise.
Preferred Qualifications
Certification in Supply Chain (CSCP) or Project Management (PMP).
Experience with CRM tools (e.g., Salesforce).