Service Operations Associate (Part-Time)

About Us

Founded with a vision to enable small business growth, Grof leverages technology and digital innovation to simplify all company administration. From incorporation and compliance to accounting and payroll—Grof is an all-in-one business solution, enabling entrepreneurs and business owners to focus on what they do best.

Having grown exponentially, we are looking for highly motivated and independent individuals to join our diverse team. If you crave continual growth and flexibility to innovate and learn, apply to join the Grof family today!

Grof Core Values

• Own Your Work — At Grof, we believe in the power of owning our work. It means taking pride in our accomplishments, no matter how big or small, and recognising that our efforts contribute to the success of the team and the organization as a whole.
• Stronger as A Team — At Grof, we encourage each team member to contribute their unique talents, experiences, and knowledge to achieve our collective goals. By helping one another, sharing insights, and leveraging our combined strengths, we create a harmonious and dynamic work environment. Together as a cohesive team, we achieve remarkable outcomes and overcome challenges that would be insurmountable as individuals.
• Grow 1% each day — At Grof, we believe in the power of continuous improvement and the transformative effect of small, consistent steps forward. By dedicating ourselves to learning something new every day, we cultivate a growth mindset and stay adaptable in an ever-evolving world.
• Dare to Try — At Grof, we take calculated risks and pursue new opportunities. By daring to try, we foster a culture of innovation, resilience, and growth. We encourage our team members to run towards challenges, embrace a mindset of continuous learning, and persevere even in the face of setbacks.

Role

The Service Operations Associate (PT) role is responsible for overseeing and managing the operational aspects of service delivery within the organization. This involves coordinating various functions to ensure smooth and efficient service delivery, meeting customer expectations, and maintaining high levels of customer satisfaction

Responsibilities

• Conduct thorough evaluations of existing internal software processes. Collaborate with cross-functional teams to identify areas for improvement, streamline workflows, and implement best practices to enhance overall efficiency and productivity.
• Work directly with department representatives to help create internal operational workflows. This includes everything from identifying requirements and pain points to creating and implementing procedures
• Be responsible for creating, analysing and maintaining workflows across departments and products
• Planning, carrying out, and implementing process improvement initiatives
• Gathers information to identify root cause of issues
• Identify signs for potential future improvement possibilities by developing metrics that give data for process measurement
• Administering multiple applications used within the organisation

Qualifications and Skills

• Basic Microsoft Office knowledge
• Good communication and interpersonal skills
• Meticulous and organised
• Proactive in offering help when needed
• Good time management and ability to prioritise work

Job Type: Part-time

Pay: $9.00 - $11.00 per hour

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Singapore, Singapore 048762