IT Infrastructure Manager

Company Overview:

BIPO: Shaping the Future of HR with Innovation and Global Reach

At BIPO, we are a global leader in HR services, offering innovative solutions that empower businesses to streamline and scale their operations effortlessly. Our award-winning cloud-based Human Resource Management System (HRMS) revolutionizes HR processes, making them simpler, more efficient, and cost-effective. By staying at the forefront of digital transformation, we help companies remain agile in a rapidly changing world.

Our comprehensive suite of services—including Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & Business Process Outsourcing, and Flexible Employee Management—are designed to modernize HR functions, allowing businesses to focus on growth while we manage their HR complexities.

Why Join BIPO?

What sets BIPO apart is our dynamic, fast-paced culture where innovation thrives. We foster a work environment that values collaboration, creativity, and adaptability. Joining BIPO means being part of a global team that’s passionate about pushing boundaries and shaping the future of HR. Our diverse workforce spans over 40 countries, and our APAC headquarters in Singapore, along with R&D centers in Singapore, Shanghai, Indonesia, and Malaysia, serve as the driving force behind our growth and innovation.

Since our founding in 2004, BIPO has cultivated a vast global network, delivering cutting-edge HR solutions across more than 40 countries. As we continue to grow and innovate, we’re seeking talented, ambitious individuals to join us on this exciting journey. At BIPO, you’ll have the opportunity to make a real impact, work with forward-thinking professionals, and help shape the future of HR. The possibilities are limitless—discover how you can grow with BIPO and be part of our global success story!

Key Responsibilities:

• Manage and provide daily operational support on HRMS systems hosted in AWS, Aliyun or any other cloud provider, the support scope is program update, issue troubleshooting, server maintenance/upgrades/patching, etc.
• Support business team respond to client on IT questions (client meetings, IT questionnaires).
• Security operation support for internal and external infrastructure and application requirements - lead the development/update of incident response plans/playbooks, incident response exercises, periodic application security scans, IT infra security scans, periodic reporting of BIPO IT systems security posture, and the remediation of security findings and coordination work with internal departments, including penetration testing done by customer on BIPO IT systems.
• Ensure BIPO Singapore IT operations compliance to applicable information security (ISO27001, SOC2) and data protection standards and BIPO IT Policy and Procedures.
• Manage BIPO Singapore IT support, IT infrastructure and assets, including IT support personnel.
• Manage BIPO global IT security systems/areas as assigned (e.g., endpoint security, cloud security, data loss prevention, vulnerability management, etc.).
• Perform IT operational activities/tasks and lead IT projects as assigned. Lead/participate in respond to incidents (IT security/IT Infra).

Requirements:

• Diploma or bachelor’s degree in information technology or equivalent field of study
• Min 3 years management experience for IT infrastructure team.
• Min 3 years relevant work experience, hands-on AWS/Aliyun infra operational and governance experience, with AWS certifications, preferably professional certifications (Solution Architect).
• Strong security operation tech knowledge (VMDR, EDR, PAM, DLP, SIEM, MDM, CIS baseline).
• Working knowledge for sever, network, database, storage and other key infrastructure areas.
• Possess good problem-solving skillset, resourceful, well-organized, efficient and detail oriented.
• Be contactable for after-office production support issues if needed.
• Occasional oversea travel to other regional BIPO offices if required
• Strong command of the Chinese language is required to effectively communicate with Mandarin-speaking stakeholders

Company Overview:

BIPO: Shaping the Future of HR with Innovation and Global Reach

At BIPO, we are a global leader in HR services, offering innovative solutions that empower businesses to streamline and scale their operations effortlessly. Our award-winning cloud-based Human Resource Management System (HRMS) revolutionizes HR processes, making them simpler, more efficient, and cost-effective. By staying at the forefront of digital transformation, we help companies remain agile in a rapidly changing world.

Our comprehensive suite of services—including Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & Business Process Outsourcing, and Flexible Employee Management—are designed to modernize HR functions, allowing businesses to focus on growth while we manage their HR complexities.

Why Join BIPO?

What sets BIPO apart is our dynamic, fast-paced culture where innovation thrives. We foster a work environment that values collaboration, creativity, and adaptability. Joining BIPO means being part of a global team that’s passionate about pushing boundaries and shaping the future of HR. Our diverse workforce spans over 40 countries, and our APAC headquarters in Singapore, along with R&D centers in Singapore, Shanghai, Indonesia, and Malaysia, serve as the driving force behind our growth and innovation.

Since our founding in 2004, BIPO has cultivated a vast global network, delivering cutting-edge HR solutions across more than 40 countries. As we continue to grow and innovate, we’re seeking talented, ambitious individuals to join us on this exciting journey. At BIPO, you’ll have the opportunity to make a real impact, work with forward-thinking professionals, and help shape the future of HR. The possibilities are limitless—discover how you can grow with BIPO and be part of our global success story!

Key Responsibilities:

• Manage and provide daily operational support on HRMS systems hosted in AWS, Aliyun or any other cloud provider, the support scope is program update, issue troubleshooting, server maintenance/upgrades/patching, etc.
• Support business team respond to client on IT questions (client meetings, IT questionnaires).
• Security operation support for internal and external infrastructure and application requirements - lead the development/update of incident response plans/playbooks, incident response exercises, periodic application security scans, IT infra security scans, periodic reporting of BIPO IT systems security posture, and the remediation of security findings and coordination work with internal departments, including penetration testing done by customer on BIPO IT systems.
• Ensure BIPO Singapore IT operations compliance to applicable information security (ISO27001, SOC2) and data protection standards and BIPO IT Policy and Procedures.
• Manage BIPO Singapore IT support, IT infrastructure and assets, including IT support personnel.
• Manage BIPO global IT security systems/areas as assigned (e.g., endpoint security, cloud security, data loss prevention, vulnerability management, etc.).
• Perform IT operational activities/tasks and lead IT projects as assigned. Lead/participate in respond to incidents (IT security/IT Infra).

Requirements:

• Diploma or bachelor’s degree in information technology or equivalent field of study
• Min 3 years management experience for IT infrastructure team.
• Min 3 years relevant work experience, hands-on AWS/Aliyun infra operational and governance experience, with AWS certifications, preferably professional certifications (Solution Architect).
• Strong security operation tech knowledge (VMDR, EDR, PAM, DLP, SIEM, MDM, CIS baseline).
• Working knowledge for sever, network, database, storage and other key infrastructure areas.
• Possess good problem-solving skillset, resourceful, well-organized, efficient and detail oriented.
• Be contactable for after-office production support issues if needed.
• Occasional oversea travel to other regional BIPO offices if required
• Strong command of the Chinese language is required to effectively communicate with Mandarin-speaking stakeholders